Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Team Members

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Yvonne Fisher

" Cass was great he helped us refinance and in the long run saved us a lot of money "

Jill Patel
Jill Patel

Jill Patel

Rocket Mortgage - Refinance Team
562 Reviews
Dave Kline

"Jill was very professional. Once she was made aware of our needs she was able to find a mortgage that fit for us. Very happy with the experience."

Lisa James
Lisa James

Lisa James

Rocket Mortgage - Refinance Team
419 Reviews
Simon Fuhrmann

"excellent communication,and constant feedback was really appreciated. great follow up on any details needed to close the loan really kept us on track. I have already recommended your outfit on two ...excellent communication,and constant feedback was really appreciated. great follow up on any details needed to close the loan really kept us on track. I have already recommended your outfit on two occasions."

Rocket Mortgage - Refinance Team's Reviews

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Stephannie Lute
Alan was GREAT to work with. Very quick to respond, nice, thorough and just overall a wonderful experience with him! Highly recommend.
Pamela Engebretson
Blair was a delight to work with. He answered every single one of my questions and dealt with
Jessie Alvarez
This may be lengthy, and the first thing Desean showed me about his character was an incredible amount of patience with my ability to talk your ears off!
I don't even know how or where to start with the things I have to say about this man. For people of faith, I know that his presence in my life was a "God thing." For people who don't necessarily walk that path, let it suffice to say that you ...
This may be lengthy, and the first thing Desean showed me about his character was an incredible amount of patience with my ability to talk your ears off!
I don't even know how or where to start with the things I have to say about this man. For people of faith, I know that his presence in my life was a "God thing." For people who don't necessarily walk that path, let it suffice to say that you cannot meet a better human being who will give you the extra mile, who will have your back (i.e. with reminders which, with a memory like Swiss cheese, I needed!), who truly listens, who gives so much of his time which, with a wife and children he treasures more than anything, is truly priceless --- I could go on and on. The bottom line? I looked forward to hearing from him. Most companies? I cringe a little when I see their name in my caller ID. In today's world, there is precious little integrity and pride in one's work. He not only got the job done, but he made sure I was reassured, and comfortable! Comfortable!!! I can't remember the last time a person went out of their way to ensure that I was in a good place during a business undertaking.
Desean is truly an asset to this company; they are fortunate to have him representing them. Anyone who is lucky enough to work with him has been smiled upon by the Heavens, and I am not one to easily give positive comments in today's world. Stay awesome, Desean! Thank you for everything!
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Richard Van Dine
If anyone wishes to refinance, I would pray and hope that Lisa would be their banker. She his professional, courteous, friendly, outstanding in her work and care for her clients. She is the example of how all agents should be with their clients. Lisa exemplifies how I would want my employees to be. Cannot find enough words to show my full appreciation for the work she did in my refinance. ...If anyone wishes to refinance, I would pray and hope that Lisa would be their banker. She his professional, courteous, friendly, outstanding in her work and care for her clients. She is the example of how all agents should be with their clients. Lisa exemplifies how I would want my employees to be. Cannot find enough words to show my full appreciation for the work she did in my refinance. Thank you Lisa. Richard L. Van DineRead MoreRead Less
Yvonne Gray
Jacob was the point of contact for my loan. He stayed involved and was very helpful, and I am very pleased with his participation.
Kathy Beck
Danny, Thank You for the excellent help you extended to us this morning. It is seldom pleasure today having the privilege of the Excellent Customer Care and pleasant demeanor you shared with us today. To feel like we were heard, addressing our financial concerns and the quick and efficient way you found a Mortgage Product to meet our needs, was STELLAR!
Nicolas Guilhot
Kenny is incredibly knowledgeable about the application process at Rocket Mortgage and very professional. He is also very available, and working with him made a huge of a difference for me. I was lucky to work with him.
Clint Welker
Miranda is great to work with and explains the whole process clearly. Highly recommend!
Ida Tamm
Stephanie was a great loan advisor, who was very knowledgeable and professional. She was not the pushy type of loan advisor from the outset. She did not have any issues giving me a day in the beginning after she provided the preliminary numbers; unlike some other loan advisors who expected me to commit and sign that same day when they were told that I am trying to get a quote comparison. While the...Stephanie was a great loan advisor, who was very knowledgeable and professional. She was not the pushy type of loan advisor from the outset. She did not have any issues giving me a day in the beginning after she provided the preliminary numbers; unlike some other loan advisors who expected me to commit and sign that same day when they were told that I am trying to get a quote comparison. While the rate with Rocket may be a little higher for my situation, but the professionalism and knowledgeability from Stephanie was more important. Her thoroughness & follow through cannot be beat. She explained everything & was very transparent & honest. The mortgage process is complex & it is important to work with someone who is not only knowledgeable, but genuine and trustworthy. I highly recommend Stephanie & so fortunate & thankful that she made the process go so smoothly despite some bumps. She was there from beginning to the end.Read MoreRead Less
Kate Malavenda
Nikki was awesome! Smart, friendly, quick and extremely competent. I highly recommend her if you need anything mortgage related. You won't be disappointed.