Sept. 2020 Bought a home got a loan with PRMI mortgage. I'm a Veteran had a Property Tax Exemption Mortgage charged me 8 months property tax at close and monthly Escrow payment after filing Tax exemption with County Assessor. PRMI did not honor my Veterans exemption after 6 months I was fed up. Got an Email about Home Refi. Loans so I checked it out Jerry contacted me I told him about my current ...Sept. 2020 Bought a home got a loan with PRMI mortgage. I'm a Veteran had a Property Tax Exemption Mortgage charged me 8 months property tax at close and monthly Escrow payment after filing Tax exemption with County Assessor. PRMI did not honor my Veterans exemption after 6 months I was fed up. Got an Email about Home Refi. Loans so I checked it out Jerry contacted me I told him about my current Mortgage Company problem. Jerry said he could help me out asked what I was looking for if I refinanced? I was mad my first home buying experience so far sucked. I had been lied to about other issues and my exemption not being honored, the BS closing costs. I was going to refinance but this time my way. Jerry first said let him get back with me on a lower monthly payment. He did it was $200 lower I said I have a tax exemption and I will pay my own home insurance so NO monthly Escrow account. Jerry listened said do the refi with him everything will be straight forward in black and white no BS terms like "Aggregate Adjustment added costs". If I saw something in contract I did not like or changes we did not discuss I could bow out anytime. I should give him the chance to see that's not the way he did business. Jerry is also a fellow Veteran and he likes helping Veterans you know what everything he said was done. Everything I said I got and yes there is a cost to refi. But everything was there no bullsh** terms or iffy charges on the closing statement of cost. If your looking to do a loan or what ever I can say DO NOT TRUST PRMI mortgage. If you read customer comments Jerry did me right he is a good man in my book. A. J. Torres Albuquerque NM 4/28/2021Read MoreRead Less
Jan Erickson Lenes
Jan Erickson Lenes
551
Jerry was very thorough. He also responded quickly and answer any questions or concerns we had. He was always very professional, yet friendly and helpful throughout the whole process.
Michael Gray
Michael Gray
551
Jerry, was always in touch and he kept me informed of the process. He answered all of my questions, always returned calls and told me everything that would happen next. I want to work with him again in the future. He is an asset to Rocket Mortgage!
Rebecca Arnold
Rebecca Arnold
551
Jerry was great. He pleasantly answered all my questions and there were many. He was always available when I needed him. Jerry was personable and patient when I didn't understand something.
Jean Bennett
Jean Bennett
551
Jerry was very good and efficient. Ours was a bit complicated but he was very knowledgeable and would definitely use him again.
Julie Anderson
Julie Anderson
551
Very friendly and knowledgeable. Made the experience easy.
Ralph Trapaga
Ralph Trapaga
551
I've financed/refinanced many homes in my 63yrs and can state without a doubt that this was the most streamlined, seamless, informative and painless refinance I've ever experienced. Jerry was a big part of making it so; his expertise and responsiveness were absolutely top-notch. Let Jerry do his magic in your refi and you won't be disappointed!
Broc Grell
Broc Grell
551
Jerry was fantastic. He is very responsive and helpful. He has all the answers and even responded while on vacation when I had some confusion with the app. I highly recommend his services.
Melissa White
Melissa White
551
Jerry is very knowledgeable and easy to work with. He is very responsive and got me a great deal on refinancing my house. I would definitely recommend him to others.
Tenzing Norsung
Tenzing Norsung
551
Jerry was very professional and was very fast on responding to my question. He also helped me out with closing cost for military members. I like the Rocket Mortgage process and the app they have called RocketMortgage. App was very smooth and easy to understand as well.
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