Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Lilly S
Joe is fantastic! As the listing agent, I’ve learned that assuming a loan typically takes 60 to 90 days, and sometimes even up to 120 days. However, Joe managed to complete it in just about three weeks. He is highly professional and intelligent, and I look forward to working with him again. I wholeheartedly recommend him to my clients!
Pablo Jacobo Cornejo
Tuve la suerte de trabajar con Joshua Martinez durante el proceso de compra de mi casa, puedo recomendarlo lo suficiente. Desde el principio, el mostró un nivel de profesionalismo y dedicación excepcionales. Su conocimiento del mercado y las opciones de financiamiento me hizo sentir seguro en cada paso, siempre brindando respuestas claras y orientándome en la mejor dirección. Además de ser una ...Tuve la suerte de trabajar con Joshua Martinez durante el proceso de compra de mi casa, puedo recomendarlo lo suficiente. Desde el principio, el mostró un nivel de profesionalismo y dedicación excepcionales. Su conocimiento del mercado y las opciones de financiamiento me hizo sentir seguro en cada paso, siempre brindando respuestas claras y orientándome en la mejor dirección. Además de ser una persona increíblemente atenta y confiable, se tomó el tiempo de asegurarse de que entendiera cada aspecto del proceso, lo que hizo que la experiencia fuera mucho menos estresante.

Si estás buscando a alguien que realmente se preocupe por tus necesidades, te guíe con integridad y haga que todo el proceso sea fluido y exitoso. Recomiendo a Joshua Martinez.Read MoreRead Less
Nick Racanelli
Outstanding! Josh has helped me through 1 purchase & 2 refinances and I have seldomly come across such a helpful, patient and friendly professional.

Always courteous, knowledgeable and helpful - Josh is truly a pleasure to work with.
Joanne Bradley
George is great! He gave me options for refinancing and made sure I understood the different options. He processed my request quickly and efficiently. It was very easy to work with him and I would definitely do it again!
Zuriel Lopez
Shawn was awesome throughout my first home-buying experience. He answered my questions promptly and worked extensively to get me into my home. He also explained things in great detail, making the home-buying process much smoother. Shawn was a convincing factor in choosing Rocket Mortgage as my home lender. Thank you, Shawn!
ryan ferenczy
Maria is fantastic. This was my first home purchase and it ended up taking a lot longer than originally anticipated, and she answered all my questions and was able to keep handling any changes that came up during the whole process. I cannot recommend her enough. If I need to do anything with Rocket in the future I will be asking for her right away.
Lynn Ross
Rob was the most personable, patient, and knowledgeable. He truly went the extra mile to put together a re-fi that would best benefit my needs. Rob is the best, and a tremendous asset to your team. Thanks for making this such a positive experience!
Megan Knode
This is an update to my previous review. While I do appreciate the fact that Angela took the time to explain details to me and was patient with me while I was crying and emotional, it turns out that I was in fact entitled (by federal law: Garn St-Germain Act) to keep paying on my mom's mortgage (who had passed away) rather than having to refinance to put it in my name. I have now lost equity, I ...This is an update to my previous review. While I do appreciate the fact that Angela took the time to explain details to me and was patient with me while I was crying and emotional, it turns out that I was in fact entitled (by federal law: Garn St-Germain Act) to keep paying on my mom's mortgage (who had passed away) rather than having to refinance to put it in my name. I have now lost equity, I now have a WAY higher interest rate, I had to pay thousands in unnecessary fees and had to pay more than double what I was paying when my mom passed. I knew it wasn't fair which is why I kept asking but I got rushed into locking in an interest rate because they were climbing. I tried filing complaints and was blown off. I'm consulting an attorney regarding the Garn St-Germain Act but I want others to know so no one else gets taken advantage of when they're emotional and dealing with the death of a loved one like I didRead MoreRead Less
Angela Harmison
Reply from Angela Harmison:

Dear Megan,

Thank you for taking the time to leave your review. We have previously reviewed and addressed the concerns that you have stated. We understand your concern and frustration; however, our position remains unchanged. – Rocket Mortgage Client Relations.

kom chankheo
Unfortunately, my experience with Ebony Crawford at Rocket Mortgage has been an absolute nightmare. Despite discussing and agreeing upon a 5% down payment, she suddenly demanded a 20% down payment halfway through the process. This has caused a great deal of stress and financial strain, as I was not prepared to come up with such a large sum of money. Furthermore, Ebony's unprofessional and ...Unfortunately, my experience with Ebony Crawford at Rocket Mortgage has been an absolute nightmare. Despite discussing and agreeing upon a 5% down payment, she suddenly demanded a 20% down payment halfway through the process. This has caused a great deal of stress and financial strain, as I was not prepared to come up with such a large sum of money. Furthermore, Ebony's unprofessional and unethical behavior, such as logging me out of the system when I questioned her, has left me feeling betrayed and with a sense of unease. I highly recommend avoiding any business dealings with Ebony Crawford at Rocket Mortgage.Read MoreRead Less
Ebony Crawford
Reply from Ebony Crawford:

Dear Kom,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Kom,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted throughout any changes that took place. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Joshua C
This experience has taught me to always be cautious and double-check all details and agreements before proceeding with any financial transactions. I have also learned to not fully trust someone's word and to always have everything in writing. I would not recommend working with Ebony Crawford at Rocket Mortgage to anyone, as her actions have caused me a great deal of stress and frustration. It is ...This experience has taught me to always be cautious and double-check all details and agreements before proceeding with any financial transactions. I have also learned to not fully trust someone's word and to always have everything in writing. I would not recommend working with Ebony Crawford at Rocket Mortgage to anyone, as her actions have caused me a great deal of stress and frustration. It is important for individuals to be transparent and honest in their dealings, and I feel that Ebony Crawford has failed to do so.Read MoreRead Less
Ebony Crawford
Reply from Ebony Crawford:

Dear Joshua,

Thank you for your review. As a licensed Expert it is my top priority to set my clients up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I would never intend to leave any of my clients feeling this way. I sincerely apologize if there was an opportunity where I could have approached this situation better, and I will keep your...Dear Joshua,

Thank you for your review. As a licensed Expert it is my top priority to set my clients up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I would never intend to leave any of my clients feeling this way. I sincerely apologize if there was an opportunity where I could have approached this situation better, and I will keep your feedback in mind. I also personally thank you for your time. Please know I am here for you in the future, if given the opportunity.Read MoreRead Less