Pella by Horne's Reviews

Cait Lin
Todd was pretty awesome, on time, professional, and helped us out a great deal.

Highly reccomended!
Brad Maue
Larry did such an amazing above and beyond job getting our family the highest quality windows at the greatest reasonable price. Very knowledgable and accomodating to needs and wants of our home. He had great patience and empathy. Hard to find these qualities amounts to salespersoneal these days. We would highly recommend him to anyone! No questions asked. Thanks again Larry.
Barb Chenault
Roger knew the answers to all of our questions regarding replacing a patio door. With his help we found the style that allowed lots of light and security. The installation team was equally as efficent.
Kathy Fletcher
Roger did a fantastic job working with us to select new doors for our home and out building. In all we had four doors installed, one being a French style door. We are very pleased with his salesmanship, the quality of the product and professionalism of the installers. We would highly recommend Roger and Pella Window and Doors.
Jeremiah Victorson
Roger is very prompt and efficient he is definitely someone we will continue to do business with....
And
The Installers did a beautiful job......
Catherine O'Neill
My husband and I worked with Todd in August, 2014 on a project to replace all the casement windows in our home that included two large, 5 window bows. The project also included adding a new exterior exit to an existing deck.

Todd was extremely professional and has an extensive knowledge of Pella windows and doors. He recommended fabulous modifications to two window configurations that my husband ...
My husband and I worked with Todd in August, 2014 on a project to replace all the casement windows in our home that included two large, 5 window bows. The project also included adding a new exterior exit to an existing deck.

Todd was extremely professional and has an extensive knowledge of Pella windows and doors. He recommended fabulous modifications to two window configurations that my husband and I love and had not thought about. We changed the kitchen window that was two casements into one awning opening style and modified a four casement window to two casements with a large, middle picture window that overlooks the lake.

Todd was able to develop competitive pricing to other quotes we had that included Maple interiors and exterior window trim.

We are completely satisfied with the finished look of our new windows and exit doors.

Todd is easy to work with very responsive and we would highly recommended him.

We were also very impressed with the Pella staff, installers, and completion timeliness after we signed the contract.
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Carrie VanDyke
Larry did a great job on ordering and measuring my five window bow opening. The windows look awesome, and I will be ordering some more windows hopefully this spring. The installers did a great job as well. Thank you Larry and Pella. Glen
Melia Phelps
Todd was very knowledgable, helpful and easy to work with. He offered suggestions, but first and foremost listened to what our hopes were and then helped make it happen. He was efficient at our appointment and followed up quickly so that our project could be started and completed without delay. It was a great experience. We couldn't be happier with our completed project!
Sue Walton
Jennifer did a great job for us. She made a timely appointment for coming to our house to explain our options, provided a quote , and scheduled installment. All this was handled quickly and professionally. A great personality and a pleasure to work with! It was a great experience and low maintenance for us.
Jill Cederberg
Tom did a great job explaining Pella products and took his time answering questions. Very knowledgable.
John Verner
Very though and informative of product
Tammy Fulcher-Muraski
We appreciated Larry's diligence in assisting us making our window selection as well as his attention to the install process. He stopped by our home to make sure everything was going well. I haven't experienced great service (and a great product) like this in a very long time.
Carla Sawyers
Larry was knowledgable and professional. He took the stress out of a very big purchase. We couldn't be more happy.
Ryan Stone
Jennifer did an excellent job of explaining the different levels of quality of each style of door that Pella carries with no pressure to upgrade to a more expensive door. She was very respectful of the budget that we had in mind and worked hard to get us a quality product to fit within our budget.
Janice Koopman
It was great working with Jennifer. She was very professional and did a good job of recommending a product that was right for us.
Ralph Roossinck
Roger was helpful and came up with a good kitchen window with a big still by projecting a regular window out from the house. This is very nice. The other downstairs windows were a big improvement, too.
Sue Noble
Larry is very professional . He knows his product ,but does not press you into making a decision. There is no pressure ! He does not wast your time with things that don't matter. When he was done we felt very comfortable in the decision we had made ! Larry is the type of person that you want to have represent you company !! Thank-you !!
Susan Thrush
Larry was very professional, and friendly. He is a great listener, and showed us the window that met our needs perfectly. He even came by the house on installation day to see how things were going, and to see what we thought of the windows and the installation
The installation crew was wonderful. They knew exactly what they were doing and were able to install all the windows in one day without ...
Larry was very professional, and friendly. He is a great listener, and showed us the window that met our needs perfectly. He even came by the house on installation day to see how things were going, and to see what we thought of the windows and the installation
The installation crew was wonderful. They knew exactly what they were doing and were able to install all the windows in one day without leaving any mess. The house looked better after they left than it did when they arrived.
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Morgan Lachney
Larry was very accommodating and flexible. His skills, time and efforts were appreciated. Without hesitation we will recommend Pella and Larry to friends & family.
Elizabeth Koole
We all know how cold this winter was! I moved into an older home, and could not wait for spring to come so the windows could be replaced. I chose Pella and am very pleased with the product, and also with the professional advice from Larry, and the pleasant way he talked about the purchase I made. I recommend Larry to anyone who buys the excellent Pella products. Thanks, Larry!
Lesley Bodary
Todd was very professional in presenting our options for replacing double French doors, of a competing manufacturer. He advised us that the outside trim could not be matched exactly, but accurately described the trim ultimately installed so there were no surprises or unmet expectations. A+ service.
Jeff Roe
Jennifer was wonderful to work with. We had our home windows replaced and had specific requirements for the front picture windows to retain the original look of the home, but with a 60/40 double hung design. When we ran into problems with the install, Jennifer was right there to make it right and worked with us and the install team to make sure we got what we wanted. Her follow-through on this ...Jennifer was wonderful to work with. We had our home windows replaced and had specific requirements for the front picture windows to retain the original look of the home, but with a 60/40 double hung design. When we ran into problems with the install, Jennifer was right there to make it right and worked with us and the install team to make sure we got what we wanted. Her follow-through on this project was first rate! Read MoreRead Less
Lynn Patterson
Larry is extremely knowledgeable and provided all of the information my husband and I needed to make decisions regarding replacement windows. No high pressure sales here! Knowledge and friendly attitude makes the sale for him.
Kelly Boerman
Larry and his crew did a great job from ordering to installation. i am pleased with the replacement window that Larry recommended and the install crew did a great job removing the old window and installing the new one.
Diana Mokma
I love our windows! The trim they put around them matches our woodwork perfectly and looks so much better than before. They were fast and efficient and very tidy. Thanks, Jerry and Dee Mokma
Joshlyn Litzenberger
Roger did a great job. We were impressed with how he brought EVERYTHING he needed to sell us windows on the spot. It was very helpful that he had the actual window samples rather than just pictures. We also appreciated his willingness to share tips on a installing the windows ourselves. We are incredibly happy with his work and the windows!
Mike Witbrodt
he did a good job he came to the house twice even though it was a long distance for him to make sure everthing was done right
David Pelyhes
Todd is very knowledgeable about windows and doors! He is prompt, courteous, and he follows through on his commitments. Couple this with his no-pressure approach and you get simply the best in-home buying experience ever. What's more, the installation crew is not the sketchy characters you get with the smaller home improvement companies or the big box stores. Most importantly they are fast, ...Todd is very knowledgeable about windows and doors! He is prompt, courteous, and he follows through on his commitments. Couple this with his no-pressure approach and you get simply the best in-home buying experience ever. What's more, the installation crew is not the sketchy characters you get with the smaller home improvement companies or the big box stores. Most importantly they are fast, protective of the existing home (walls, carpet...), and they clean up their mess!Read MoreRead Less
Peg Albe
I love my new window and door. Tom did a great job in helping me select the correct one. Thanks
Tracey Ouvry-Mullaney
If you are interested in replacing Pella windows in your home, this is the guy you want to handle the job. He is prompt, organized, knowledgeable and efficient and most of all he LISTENS. We are replacing the windows in our home in stages. We called Tom after the first round with a local contractor turned into a disaster. We are getting ready to finish the job and Tom is the only one we will ...If you are interested in replacing Pella windows in your home, this is the guy you want to handle the job. He is prompt, organized, knowledgeable and efficient and most of all he LISTENS. We are replacing the windows in our home in stages. We called Tom after the first round with a local contractor turned into a disaster. We are getting ready to finish the job and Tom is the only one we will call. Read MoreRead Less
Janice DeVries
We were very impressed with the professional service Larry gave us. He did an excellent job of explaining our options and in measuring for our needs. We are very satisfied and we highly recommend him. Thanks, Larry!
Elaine Evenson
Larry has gone to EXTREMES to accommodate my insane work schedule (7x12 hour nights on then 7 off) in arranging our sales/ordering appointment and installation date/time. He is ALWAYS Prompt ! Over the last 4 or 5 years we've been adding one or two windows/doors at a time as our budget allows and we are extremely happy with the looks and performance of the Pella product. Three more windows to...Larry has gone to EXTREMES to accommodate my insane work schedule (7x12 hour nights on then 7 off) in arranging our sales/ordering appointment and installation date/time. He is ALWAYS Prompt ! Over the last 4 or 5 years we've been adding one or two windows/doors at a time as our budget allows and we are extremely happy with the looks and performance of the Pella product. Three more windows to go (one small bath window on the side and two medium bedroom windows on the back) and our house will be complete !Read MoreRead Less
Kylie Winkels
Larry did a great job for us. Was timely, worked to meet our needs and followed up appropriately.
John Vogelzang
Jejnn has done an excellent job working with our family. She did such a professional job matching our windows we used her again on our recent purchase.
Debra Hudson
We have purchased Pella windows 3 separate times as we have re-done our home. Tom was so knowledgeable and extremely helpful in all aspects of our remodeling. I had seen the Pella windows I wanted at Mich Heart in Jackson. I loved the windows - and the molding around them. Tom went to Mich Heart - and was able to do the same window for us for our living room. He was able to find the ...We have purchased Pella windows 3 separate times as we have re-done our home. Tom was so knowledgeable and extremely helpful in all aspects of our remodeling. I had seen the Pella windows I wanted at Mich Heart in Jackson. I loved the windows - and the molding around them. Tom went to Mich Heart - and was able to do the same window for us for our living room. He was able to find the contractor in Ohio - and do the same molding design for us. He went way above and beyond to satisfy us. Being under construction is not easy - but with Tom being so accountable and responsible - it was really a breeze for us. We need only one more set of windows -and then we will have all beautiful Pella windows in our house. We feel very stongly that Tom is the reason we keep returning to Pella. Read MoreRead Less
Alison McElhone
Tom was very professional, polite and very helpful! I was thrilled with my beautiful front doors!
Susan Leversee
Todd makes doing business with Pella a pleasant experience, never feeling pressured to buy anything. He is very knowledgeabe about the Products he sells. Todd is straight forward , honest and trustworthy. Every item you discuss is exactly what you receive. I have been extremely satisfied in the past, and am confident that my second purchase from Todd will stay the same. Todd and "Pella" are tops ...Todd makes doing business with Pella a pleasant experience, never feeling pressured to buy anything. He is very knowledgeabe about the Products he sells. Todd is straight forward , honest and trustworthy. Every item you discuss is exactly what you receive. I have been extremely satisfied in the past, and am confident that my second purchase from Todd will stay the same. Todd and "Pella" are tops in the Industry as well as in my book!! Rod from KalamazooRead MoreRead Less
Nora Lourie
I worked with Larry on many windows in my home for the last few years, and most recent project was to replace few more windows in my family room. Larry was very helpful to provide very good information regarding different type and different configuration of the windows to fit my budget. Larry is very professional, accommodating, helpful, and very quick in response. I would highly recommend ...I worked with Larry on many windows in my home for the last few years, and most recent project was to replace few more windows in my family room. Larry was very helpful to provide very good information regarding different type and different configuration of the windows to fit my budget. Larry is very professional, accommodating, helpful, and very quick in response. I would highly recommend Larry and Pella Company. Read MoreRead Less
Ginny Farmer
Roger was very professional - work was done perfectly as he described.
Cory McKee
Larry was very helpful when my wife and I decided it was time to update some old windows and replace the 50's style front door on our house. He drew up quotes for everything we asked for and never tried to push or hard sell us on anything. His installation crew was very professional and courteous. We could not be happier with the quality work Larry and Pella did for our house. We will be back ...Larry was very helpful when my wife and I decided it was time to update some old windows and replace the 50's style front door on our house. He drew up quotes for everything we asked for and never tried to push or hard sell us on anything. His installation crew was very professional and courteous. We could not be happier with the quality work Larry and Pella did for our house. We will be back next spring to knock out a few more projects. Read MoreRead Less
Joe Grunst
We had a great experience working with Roger. He gave us excellent service and was very helpful in "sizing" our windows and doors. The product is excellent...the windows and doors are very tight, our first winter with them really validated the product... tight and warm...
Daniel Dillbeck
Roger was great. He thoroughly explained my options and the install procedure. I would definitely use Pella windows again.
Charlie Stevens
Jennifer was great to work with. I had 2 projects going at the same time and she proved to be very knowledgeable with Pella products, color schemes, and measurements.

1st project completed was a front door replacement from a single door with side lights to a double hung - this remodel was quick, professionally done, and has added a tremendous amount of curb appeal. With Jennifer's help, I believe...
Jennifer was great to work with. I had 2 projects going at the same time and she proved to be very knowledgeable with Pella products, color schemes, and measurements.

1st project completed was a front door replacement from a single door with side lights to a double hung - this remodel was quick, professionally done, and has added a tremendous amount of curb appeal. With Jennifer's help, I believe we have picked the perfect color scheme.

2nd project -- a little trickier as we remodeled 1/2 of a 1960's cottage with new windows and doors. Her measurements were spot on and the style of the windows and doors has improved our view more than 100%. This process was a little more tedious but Pella addressed my concerns promptly.

If I have future remodeling to be done, Jennifer and Pella will be at the top of my list!

Thank you,

Charlie
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Dan Brooks
Larry and his installation crew were very professional and courteous with the purchase and installation of new windows. Larry gave good advice pertaining to the staining of the wood windows, which we did ourselves. He was very thorough in explaining all our options and didn't try to sell us more than we wanted. Months after the installation when I had questions about how some of the windows ...Larry and his installation crew were very professional and courteous with the purchase and installation of new windows. Larry gave good advice pertaining to the staining of the wood windows, which we did ourselves. He was very thorough in explaining all our options and didn't try to sell us more than we wanted. Months after the installation when I had questions about how some of the windows locked, he contacted me the very next day and set up an appointment at my convenience to come over and go through it all with me. It was a very satisfying experience working with him, and I will go back to him and to Pella if we decide to replace more windows.Read MoreRead Less
Thomas Gott
Larry is a great asset, very knowledgable, trustworthy, and follows through.
Darcy Seelye
Larry was very helpful and easy to work with. We felt well informed, and taken care of. He was easy to get a hold of and responded quickly to anything we needed. We appreciated working with him!
PhillipandCarly Kissinger
The sales appointment was very well explained.
Service providers did a wonderful job. The few things that needed extra work were done in an good amount of time without any hassle. Thank you
Anne Cole
I was very pleased with the service I received from my Pella salesman, Larry Luft. He understood exactly what I wanted, made the ordering easy and had an excellent crew install my door and windows - which fit perfectly to Larry's measurements. Any future window or door purchases I make will be through Pella. I am very pleased with the entire experience.
Kathy Alvesteffer
Larry was very helpful when we were shopping around for replacement windows. He was able to fill our needs for what we wanted in windows, we will be doing some more replacements in the future and will use him again.
Jenny Boyd Baisch
Roger was very helpful when we purchased our windows the second time. We had used another sales person before him & was very excited that I didn't have to explain things all over again. He was very knowledgable. Thanks Roger.
Al N Bern
Great guy to work with. Knows his stuff.
Amy Snow-Buckner
Larry’s professionalism and knowledge of Pella products have turned us into repeat customers. He is really easy to work with and always makes sure the products and installation meet our expectations. We continue to be impressed with the high quality of Pella products.

Amy Snow-Buckner and Mike Buckner
Wyoming, MI
Leslie Parish
Excellent service and prompt delivery!
Kathleen OLeary
We have slowly replaced our windows over a ten year period. Jennifer is our go to girl. Jennifer is very helpful, knowledgeable and friendly. I am sure we will be calling on Pella and Jennifer again. Kathleen OLeary
Carol Grove
Tom was professional and attentive to my needs and very easy to talk to. He helped me with the design of window and door replacements twice as I did my whole house makeover. The Anderson windows left my house drafty and much noise coming from the neighbors outside and Pella windows were excellent in repairing this problem. When I didn't know what to choose he offered me advice and choices and ...Tom was professional and attentive to my needs and very easy to talk to. He helped me with the design of window and door replacements twice as I did my whole house makeover. The Anderson windows left my house drafty and much noise coming from the neighbors outside and Pella windows were excellent in repairing this problem. When I didn't know what to choose he offered me advice and choices and he made my house look awesome. I would rate Tom an A+++++ and recommend him to anyone looking for windows and doors in their home.Read MoreRead Less
Peg Albe
My picture window needed replacing. I called Pella and they sent Tom out to give me an estimate. He helped me to select the right window and trim. He also gave me great info on my other doors. Thanks Tom and Thanks Pella. I love my new window.
Jim Ribbens
Roger stood out from all the other window salesmen I interviewed. He focused on why we were interested in replacing windows and what our needs were.
David Kosinski
Tom Otis came up to our cottage and helped choose Pella windows for our East Tawas cottage. The moment he came thru the door I knew he wasn't your "typical Salesman." He immediately put me at ease. There was no hype at all; just a person-to-person concern for what I and my wife wanted, within our limited budget. By the time he left, we felt truly taken care of; confident that should we need to ...Tom Otis came up to our cottage and helped choose Pella windows for our East Tawas cottage. The moment he came thru the door I knew he wasn't your "typical Salesman." He immediately put me at ease. There was no hype at all; just a person-to-person concern for what I and my wife wanted, within our limited budget. By the time he left, we felt truly taken care of; confident that should we need to contact Pella for service - in the future - he was the man to voice our concerns to. In fact, we did have a concern and he jumped right on it! With our Pella Experience, we felt blessed in two ways: we got the best windows on the market, and we got a trusted friend.....Tom!Read MoreRead Less
Julie Blanton
Jennifer was very thorough and professional. She set accurate expectations and we're happy with our new windows and slider...such an improvement from what we had! Thank you.
Paul Howe
Tom was very professional in his sales presentation and offered us several alternatives for the six very large windows we had installed. The quality of the windows and the installation have left us very pleased. We have no problem in recommending ordering Pella windows through Tom. Excellent work!
Steve Bastek
Roger is a straightforward professional and a pleasure to work with. He helps provide solutions that work with in your budget. I intend to contact Roger again to complete my home project.
Grace Stancil
Jennifer worked with us in replacing our kitchen windows. She was extremely helpful! Very flexible with scheduling our appointment. She scheduled the finish carpenter to come before the installation to ensure that they could duplicate existing trim work. We are VERY pleased with the finished product.....would highly recommend Pella AND Jennifer!
Sarah Belden
Larry was very professional and helpful. It was a pleasure to work with him. Larry went above and beyond to make sure I had exactly what I wanted. I would highly recommend Larry.
Tyrone Foster
Todd was very helpful in assisting my wife and I in selecting widows that met our needs and budget
George Marsden
Larry did a great job and figured out exactly what needed to be done to put in a window that was not just a replacement, but a totally new one, with a place in the wall needing to be cut out and all the correct finishing work to make it painter ready. Great job!
Joel Stickney
We had Roger come out about replacing our very large picture window. He was very knowledgeable and explained everything that needed to be done. After the window was installed we were so happy we had him come back to replace other windows. The windows have held up great and lower our energy costs greatly. I would recommend both Pella and Roger.
Brad Pitsch
Jennifer was great to work with. I had schedule conflicts the day she was supposed to be there and she was very happy to change the time for me later in the day on short notice. I knew part of her job was to give me a whole presentation on Pella but I asked her to skip that part and she did. We were able to address my concerns pretty quickly and closed the deal in about half an hour. I would ...Jennifer was great to work with. I had schedule conflicts the day she was supposed to be there and she was very happy to change the time for me later in the day on short notice. I knew part of her job was to give me a whole presentation on Pella but I asked her to skip that part and she did. We were able to address my concerns pretty quickly and closed the deal in about half an hour. I would consider calling Jennifer again if I ever am in need of windows or doors.Read MoreRead Less
Mike Schultz
On time with our meeting to discuss Pella products a provided in I needed to make my decisions - and replied quickly to my questions and concerns. Overall a pleasant experience with my purchase.
Michael Blehm
Had all my windows replaced in my cottage and Tom did a great job with all of the details and would use him again on any project.
Kim VanderLende
Jen was great to work with and we love our windows!!!
Margaret Cottrill
Tom was totally attentive to every question I had about the project. I could always rely on him to pick up if I called him or return my calls really quickly and resolve all issues satisfactorily.
Bob Terpstra
Really appreciated working with Jennifer. She listened well, provided ideas and made clear what we could expect. She followed through to give us a great experience with Pella.
Tyrone Foster
Todd was very helpful to my wife and I in selecting windows that looked nice on our house and fit in our budget. He also very helpful in assisting us in selecting a door that fit our needs. The color of the door work well with the colors of our home. The workmanship of the windows and door installation was excellent.
Michael Bruinooge
My wife and I found Larry Luft to be a wonderful "case manager" for our window project with the Pella Windows company. He was honest, straightforward, and flexible. And he explained clearly the options before us and what we could expect during installation. We highly recommend Larry to others.
Stephanie Clapham
Roger was very knowledgeable about the product. He helped me pick the best product for my home. Both he and the installation team were on time for their appointments. Everything went very smoothly.
Amy Ranger
Larry was so helpful when we had our 3-section aluminum patio door replaced with one of Pella's Designer Series Wood Patio Doors. We absolutely love it. The 3-section wood door wasn't cheap, but it was worth it. About 18 months later we asked Larry to install internal venetian blinds in each door, which he graciously did for us. We would highly recommend Larry and the Pella Company.
Nicole Gasper
Very timely, professional customer service
Lisa Simmons-Lucchese
Very good at what he does. Even the men that did the work were very respectful and professional. Would definately hire them again.
David Kosinski
Working with Tom is an absolute pleasure. Hetreats you like "family", listening to you and your concerns; then recommends what you need, at the BEST price! I felt SO comfortable with Tom and never had a concern that he was just trying to "make a commission!" I also called him with a follow-on concern and he was prompt and professional in his response! He'll work for you!!
Carolyn Seyffert
I have worked with Jennifer for at least eight years with three different projects, she is very very good at the work she does.
The first project was to reshape our side window in the living room from three windows that were very low to the floor, and opened at the bottom to three windows that are 24" off the floor and the famous Pella windows with the blinds in between the panes of glass, ...
I have worked with Jennifer for at least eight years with three different projects, she is very very good at the work she does.
The first project was to reshape our side window in the living room from three windows that were very low to the floor, and opened at the bottom to three windows that are 24" off the floor and the famous Pella windows with the blinds in between the panes of glass, which meant redoing the siding on the outside of the house around there work ( perfect job).
The second project was to match the two smaller front windows with the side windows in the living room which meant matching the outside siding again, excellent job, and they replaced our French doors going out into the three season room with a sliding doors and the famous blinds in between the panes of glass at the same time. Very pleased with all the work.
The third project was to replace large bedroom windows in two different rooms, and the window over the kitchen sink with windows that open both at the top and the bottom for perfect air flow and the blinds in between the panes of glass and the last window was in the laundry room with a side swing opening window with the blinds so I have perfect view of the back yard.
I am very happy with all my windows and door, they all have matching hard wear and everything is the same color thanks to the wonderful help from Jennifer, I would recommend her to anyone. She has a very nice personality and listens to what you want and offers help when you are ready for it and doesn't push you into what she thinks you need or might want.
Very happy customer, Carolyn Seyffert
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James Robertson
We love the look, feel, and functionality of our Pella patio door. The mechanics of the door are smooth and easy. We are glad we made the choice to go with Pella.
Randy Waite
our pella slider door is great look great works with only 1 finger to open. it's color works with the colors in our home we get lots of smiles when people come over. the guy that instawed our door did a very good job for me he know just what to do and had every thing he needed to get the job done. thank-you
Callie O'Connor
We have worked with Larry on 3 projects over the years - windows, blinds and then doors. Larry is very accommodating and helpful. I don't hesitate to ask him questions and he always answers them quickly. We're very happy with our Pella choices and are happy we're able to count on Larry for our home improvement needs.
Stacey Laarman
Larry was very helpful in replacing all of the old windows in my home with the pella windows. He is a very easy guy to talk to and was always accesable to answer any questions that I had during the replacement process. I would reccomend Larry and work with him again in the future.
Oliver Jeromin
Just wanted to send you a quick note to tell you that we are very pleased with the replacement windows we had installed recently. Thank you for adjusting the order to better fit our current needs!

We will think of Pella first for any of our future window or door needs, and also recommend Pella windows to any of our friends that may be thinking of having new windows installed.
Jeff Chamberlain
Roger was very helpful and professional. He made sure that we got the right product, and that it was effectively installed. We were (and are) very pleased with the result.
Michael Perry
Larry followed through on his commitments with me. Service and quality were top notch including on schedule...I couldn't ask for a better end product.
Julie Sjogren
Larry helped us with the ordering and coordinated the installation of two "French" type doors and then all the new windows in our house and made the whole experience very easy and stress free. We really appreciated what he did for us.
Robert Read
Great product knowledge and super follow up on our order. Jennifer even stopped by the day of installation to make sure things were on track. She helped us so much we even bought a door to compliment our new windows!
Tricia Scanlan
Roger was extremely helpful in helping us select replacement windows for the second story of our historic home in South Haven. He helped us find a style that worked with the architecture of the house, and identified some less expensive options for some of the odd-sized windows that saved us lots of money. The installation went incredibly smoothly, and the installation team left our home very ...Roger was extremely helpful in helping us select replacement windows for the second story of our historic home in South Haven. He helped us find a style that worked with the architecture of the house, and identified some less expensive options for some of the odd-sized windows that saved us lots of money. The installation went incredibly smoothly, and the installation team left our home very clean. We had a small hole in one of the screens, and Roger had a new screen shipped right to our door. We were very happy with the entire process and would highly recommend Roger and the quality Pella windows--no more drafty winds from Lake Michigan rattling our bedrooms at night! Read MoreRead Less
Jen Haberling
Roger was a consummate professional, fitting our appointment into a hectic schedule with ease. He knew the Pella product well and was honest in his recommendations for our historic home. His color recommendations and style picks are perfect to maintain the look of the house, while making the windows more functional and energy-efficient. Roger took good care of all of our window needs. We would not...Roger was a consummate professional, fitting our appointment into a hectic schedule with ease. He knew the Pella product well and was honest in his recommendations for our historic home. His color recommendations and style picks are perfect to maintain the look of the house, while making the windows more functional and energy-efficient. Roger took good care of all of our window needs. We would not hesitate to use him again for the rest of our windows. Read MoreRead Less
Ann Bowman
I really appreciated Larry's low key selling style. He let the product sell itself without devaluing the competition. Our old house presented some challenges and he gave us exactly what we wanted with no compromise to the architectural details. Larry and Pella were a perfect match for us.
Beth Werking
We are in the process of remodeling a home for retirement in another state. Larry was very accommodating in meeting our our scheduling needs and even made a second trip out to answer further questions. He is very thorough, professional and an absolute pleasure to work with. We will likely have need for additional Pella windows as we work through this project and hope that Larry will be there to ...We are in the process of remodeling a home for retirement in another state. Larry was very accommodating in meeting our our scheduling needs and even made a second trip out to answer further questions. He is very thorough, professional and an absolute pleasure to work with. We will likely have need for additional Pella windows as we work through this project and hope that Larry will be there to assist us.Read MoreRead Less
Don Anderson
Tom was very professional,did not try to "run down" other competitors but fully explained his product to our satisfaction. We obtained bids from two other competitors and chose Pella. We did have a measuring issue that was resolved to our satisfaction. We felt the contractors were high quality and assisted in the measuring issue for final resolution. Tom delivered what he promised always!!!
Mark Orth
Roger was so friendly and professional. He helped us choose a patio door that met our needs. He measured carefully and thought of every detail. The door matches our house perfectly and was exactly what we wanted.
Roger was also so friendly that he complimented how good our house smelled from my wife baking chocolate banana bread, so he was sent home with a piece.
The next time we need a ...
Roger was so friendly and professional. He helped us choose a patio door that met our needs. He measured carefully and thought of every detail. The door matches our house perfectly and was exactly what we wanted.
Roger was also so friendly that he complimented how good our house smelled from my wife baking chocolate banana bread, so he was sent home with a piece.
The next time we need a window replacement, we will be sure to call Roger.
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John Malnor
Larry and the Pella Team were great to work with - on time, professional, neat and the installation of our windows went perfectly. This is the second set of windows we've purchased via Pella in Grand Rapids, and have been very satisfied with the process and the products.
Tim-Cathy Doran
We met with Roger two years ago to replace our windows. He came fully prepared for the appointment and we accomplished the sale very quickly and easily. There were no surprises from the day of the appointment to the day of installation. The crew showed up on time and had our entire house fitted with new windows in half a day. The following year we replaced all the doors. We had the exact same ...We met with Roger two years ago to replace our windows. He came fully prepared for the appointment and we accomplished the sale very quickly and easily. There were no surprises from the day of the appointment to the day of installation. The crew showed up on time and had our entire house fitted with new windows in half a day. The following year we replaced all the doors. We had the exact same experience. Our utility bills have been reduced by nearly 15 percent. We can set our air conditioner at 77 or 78 degrees and be perfectly comfortable because no humidity gets into the house. I seriously wouldn't bother considering other window replacement companies. There simply isn't a comparison to be made. Read MoreRead Less
Jeanne Townsend
I never realized what a difference a window could make in a home. After 20 years in our home we had our 13 foot 7 section paladin window by Andersen replaced with a Pella window. The difference in quality is instantly visible when walking into the room. The blinds between the glass help deflect the summer sun and heat and the triple panes help retain the heat in the winter. With the Andersen ...I never realized what a difference a window could make in a home. After 20 years in our home we had our 13 foot 7 section paladin window by Andersen replaced with a Pella window. The difference in quality is instantly visible when walking into the room. The blinds between the glass help deflect the summer sun and heat and the triple panes help retain the heat in the winter. With the Andersen window it was always cold if you sat on the window seat during the winter. With the new Pella window the window seat is my daughter's relaxation spot.
Tom Otis was instrumental in the design of our custom window. He executed the design on computer, printed it off while he was in my home (so I could make comparisons with other window companies) and showed me samples of wood finishes and blind colors so I knew exactly what my window would look like. Tom was organized in his presentation and very through and timely. His follow up service was exceptional. I would highly recommend Tom Otis and Pella windows to anyone building or updating a home.
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Carole Powers
Tom Otis is definitely a salesman...with flair. He sells, listens, responds with expert salesmanship, listens, responds, listens, responds. His honesty, concern, and not only heard but felt.
Deborah Lynch
Very Professional, Discussed pros and cons of my choice. Did not talk me into something I did not want