Frank Berardi

Detroit, MI

NMLS 1237673

President's Club Banker

Frank's Reviews

Glenda Crawford
Frank is absolutely amazing! Has helped us every single step of the way. Very thorough broke down the process for us to understand fully. We never felt lost during the lending process. What I absolutely love Frank is a "figures guy". He provided information to help us determine the best financial option to obtain the loan payment we wanted to receive. When a discrepancy occurred, Frank reached ...Frank is absolutely amazing! Has helped us every single step of the way. Very thorough broke down the process for us to understand fully. We never felt lost during the lending process. What I absolutely love Frank is a "figures guy". He provided information to help us determine the best financial option to obtain the loan payment we wanted to receive. When a discrepancy occurred, Frank reached out ASAP by email and phone to keep us in the loop whether doing regular business hours or after. Kudos to Rocket Mortgage for having a Super Rock Star on your team who truly loves his job and working hard to help his client make it to the finish line with a BIG smile and successful outcome. Thank you, Frank. Phillip and GlendaRead MoreRead Less
Ally Golden
Would not recommend if doing this process again. In and out of the office causing over a month delay in our closing process, which almost led us to losing the home we had an offer on( which would have cost us thousands $$). Thankfully we were transferred to someone else and they helped resolve the problem.
Frank Berardi
Reply from Frank Berardi:

Dear Ally ,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. Please let me know if there is ...Dear Ally ,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Robert Gonzalez
Frank was incredibly communicative, he informed me of every step of the process and kept me in the loop on everything. I cannot say enough great things about Frank I would recommend Tim to anyone.
Jesse Goodpaster
Very good experience Frank was very quick to respond and help at every step of the loan process.
Curtis Jeffries
Frank B was outstanding to work with he always did what he said he was going to do and always responded timely to my inquiries.Frank made the process easy.
Lesroy Louard
Great help. Knowledgeable and adaptive to your situation.
Travis Cleveland
Frank made the process easy from start to finish
Aaron McKannan
Fantastic work and got the job done!
Ron Wheeler
Frank was very pleasant. However every few days I kept having to keep giving more information, there should have been a checklist of everything that would be needed and asked for all at once. I was refinancing from a Rocket Mortgage to a Rocket Mortgage so the majority of the information should have already been at their access. Much more difficult process than it should have been, not very ...Frank was very pleasant. However every few days I kept having to keep giving more information, there should have been a checklist of everything that would be needed and asked for all at once. I was refinancing from a Rocket Mortgage to a Rocket Mortgage so the majority of the information should have already been at their access. Much more difficult process than it should have been, not very organized.Read MoreRead Less
Frank Berardi
Reply from Frank Berardi:

Dear Ronald,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Ronald,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Penny Poole
Daily phone calls was a bit too much.