Austin Neumann

Detroit, MI

NMLS 1552461

Triple Crown Banker

Austin's Reviews

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Wendy Costa
Austin was extremely helpful. The entire process of refinancing my mortgage took less than 30 minutes. He answered all my questions.
Mark La Rocque
Austin delivers! Austin has handled three separate loans/refi's for me in the last few years and delivered either on time - or early - for each loan. The rates he quotes are the rates he delivers and are always competitive. The points/fees have always been reasonable.
Thank you, Austin, for assisting me reach my real estate goals!
Mark L.
Sacramento, CA
Scott Huff
I cannot believe the reviews on this site. Austin was the absolute worst. First, he completely misrepresented the entire process. He tried to sneak in points to lower a rate that a competitor was offering. Once he was caught, he magically consulted a supervisor to match the rate. Then, as a selling tactic, told us that the closing process was faster than other banks. 30-40 days to close. It...I cannot believe the reviews on this site. Austin was the absolute worst. First, he completely misrepresented the entire process. He tried to sneak in points to lower a rate that a competitor was offering. Once he was caught, he magically consulted a supervisor to match the rate. Then, as a selling tactic, told us that the closing process was faster than other banks. 30-40 days to close. It was 90 days in our process. We made the decision to use Rocket Mortgage based on this information. Austin provided poor follow up only saying "it is out of my hands now." He did nothing to push the loan through and ONLY after I emailed every executive did we get the loan closed. Austin could have done this for us but he didn't care. Save yourself the headache, use someone more credibleRead MoreRead Less
Alice Klomp
Working with Austin on our mortgage made it a breeze! I could not have asked for a better, patient, or more knowledgeable person to work with!
Catie Scott
I did not work much with Austin directly as he worked with my husband mostly but the interaction we did have was great! He was super helpful in correcting my mistakes on my login app as well as other questions regarding our upcoming purchase. Thank you Austin for all you did for the Thompson home!
Martha Donovan
Austin was awesome--he followed our loan from start to finish,and jumped in when some extra help was needed. We would very strongly recommend him to anyone in the future!!
Michael Thrower
Austin has proven to be a an asset to Rocket Mortgage, through his expertise, professionalism and knowledge of loan processing and customer service.
Judy Perre
Austin was very professional and so patient with us during this process. I would highly recommend his services.
Darrel Baber
Quick and easy. Good job. Went through without a hitch
Carmen Lescure
Austin made our refinance quick and easy. He was always available for my questions! I would recommend him to anyone looking to refinance.