Ebony Crawford

Phoenix, AZ

NMLS 2453791

Senior Banker

Ebony's Reviews

Ann Fox
I enjoyed working with Ebony. She was usually available immediately when I called for her. If she wasn't, she would get back in touch with me in a timely manner. I also appreciate that she was willing to text for quick communications if it was appropriate. Very pleasant and courteous.
Meg Lantzer
We absolutely adore Ebony! She was so down to earth and I felt so comfortable opening up to her and speaking with her. She always answered our questions and made sure we stayed up to date. Thank you for being you, Ebony!
Michael Morrelli
Rocket Mortgage regularly reviews customer financial needs. I had received 4 or 5 calls from several representatives that had left messages to call them for a review. I did not respond to the Voice Mail, but Did answer the one with Ebony on the other end. She was a pleasure to work with! She showed me some financial options that I had been considering and it all fit together. Thank you lots!
Jennifer Kisner
I’d give Ebony far more than 5 stars if the option existed. When we first communicated, I was expecting an asthma attack and brain fog while in the final stages of an intestinal problem. She has every right to think my head was pilled with large rocks where my brain should be. Instead, she hooked me up with a technology expert and remained on the line until I had successfully created a new email ...I’d give Ebony far more than 5 stars if the option existed. When we first communicated, I was expecting an asthma attack and brain fog while in the final stages of an intestinal problem. She has every right to think my head was pilled with large rocks where my brain should be. Instead, she hooked me up with a technology expert and remained on the line until I had successfully created a new email account to access required documents, and patiently walked me through a seemingly endless series of self-induced errors to successful complete my application. But wait. There are other examples of her going beyond the call of duty, but in the interest of brevity I’ll end this review with this ultimate compliment from this old lady: she was always professional, but working with her was like teaming up with a long-time friend. And that was not an artificial facet. She’s the real deal. Thanks Ebony!!!Read MoreRead Less
Russell Smith
Ebony did a great job handling our transaction. If a question popped into my head or I did not understand something, I could text Ebony and she quickly replied. I loved working with her and the rest of the team right through closing they were all great!
Nichole Casto-Ortega
Ebony was a wonderful contact. Really helped my family and I in a tough time. All her communication was conducted politely and professionally.
Ashlee Abraham
Ebony is communicative, informed, and eased all of my worries as a first-time homebuyer. I wish I could keep her.
thomas pressey
Ebony is an excellent communicator and did an awesome job leading a first time buyer through the whole process!
Brittany Colson
Ebony does a great job, works quickly and is great with the client!
Highly recommend!
kom chankheo
Unfortunately, my experience with Ebony Crawford at Rocket Mortgage has been an absolute nightmare. Despite discussing and agreeing upon a 5% down payment, she suddenly demanded a 20% down payment halfway through the process. This has caused a great deal of stress and financial strain, as I was not prepared to come up with such a large sum of money. Furthermore, Ebony's unprofessional and ...Unfortunately, my experience with Ebony Crawford at Rocket Mortgage has been an absolute nightmare. Despite discussing and agreeing upon a 5% down payment, she suddenly demanded a 20% down payment halfway through the process. This has caused a great deal of stress and financial strain, as I was not prepared to come up with such a large sum of money. Furthermore, Ebony's unprofessional and unethical behavior, such as logging me out of the system when I questioned her, has left me feeling betrayed and with a sense of unease. I highly recommend avoiding any business dealings with Ebony Crawford at Rocket Mortgage.Read MoreRead Less
Ebony Crawford
Reply from Ebony Crawford:

Dear Kom,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Kom,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted throughout any changes that took place. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less