Jack Backhaus

Phoenix, AZ

NMLS 2167187

Senior Banker

Jack's Reviews

Michael ANDRADE
Not even a week after closing, received an offer of 4.99% with Rocket. Not happy about this whatsoever. I feel we should have the option of converting our loan to a 4.99% interest rate.
Jack Backhaus
Reply from Jack Backhaus:

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can, at the time the loan is originated. Unfortunately we are not able to change a rate once the loan closed and I do apologize if I did not approach this subject prior to closing. If I can do anything else for you please ...Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can, at the time the loan is originated. Unfortunately we are not able to change a rate once the loan closed and I do apologize if I did not approach this subject prior to closing. If I can do anything else for you please let me know.Read MoreRead Less

Gloria Huiel
Excellent customer service went the way he said it would.
Ken Curvin
We had Jack as our mortgage agent during our refi with Rocket Mortgage. He was without doubt the most knowledgeable and professional worker I’ve ever had during this refi. I could call him anytime with questions and he would take his time ensuring that my questions were answered to my understanding. He was always very positive and it was a pleasure working with him. I will refer Jack without ...We had Jack as our mortgage agent during our refi with Rocket Mortgage. He was without doubt the most knowledgeable and professional worker I’ve ever had during this refi. I could call him anytime with questions and he would take his time ensuring that my questions were answered to my understanding. He was always very positive and it was a pleasure working with him. I will refer Jack without hesitation to family and friends. Thanks for everything Jack. Have a very blessed day!Read MoreRead Less
Scott Cohon
Jack was knowledgeable, friendly and had several scenarios for us to consider. His assistance was instrumental to our situation. We highly recommend him and Rocket!!
Lisa Pena
Jack is definitely a rock star! He was helpful, kind, excellent about communication and financial knowledge. He helped me refinance my home quickly, in under a month actually. He always texted, called and was quick to reply if I had a question or concern. I highly recommend him for all your home loan needs. Thanks a bunch!
Jeffrey Grossfeld
Jack has made the refinance process very smooth for me. He answered all my questions to my satisfaction, got me a great deal on what I was looking for (actually a better deal than what I asked for), was honest about everything, and was always available to help me. I HIGHLY RECOMMEND him.
Ruth Schaeffer
If there were more stars I would give Jack and his team more. I am a real estate broker as well as client and could never think a closing could have been done more professionally or in such a timely manner. I will refer Jack to all my customers.
Peter Dmitriev
Jack is very professional and easy to work with. Everything went very smoothly with the process. Thank you!
Krystal French
The loan application process couldn't have been easier. Jack was incredibly responsive, providing support and answers whenever we needed them. We had a great experience working with him and would definitely recommend his services to anyone seeking a loan. Thanks to his help, we were able to close ahead of schedule.
BRENT AND HEATHER JONES
Jack provided the absolute best experience we have ever had getting a mortgage and would recommend him without hesitation. He was helpful, friendly and went above and beyond for us to find solutions to some documentation hiccups we had. It was a fantastic experience and we will contact him again for any future needs.