Justin Flood

Detroit, MI

NMLS 2039203

Executive Banker

Justin's Reviews

Laura Gonzalez
This is the second time I’ve done business with rocket mortgage. The first time was a HELOC loan. That was an amazing experience and everything went through seamlessly. This time I was doing a refi on my mortgage and had the unfortunate experience of working with Justin. Justin is all sunshine and rainbows, but no work no communication and no honesty. After two months and him telling me that ...This is the second time I’ve done business with rocket mortgage. The first time was a HELOC loan. That was an amazing experience and everything went through seamlessly. This time I was doing a refi on my mortgage and had the unfortunate experience of working with Justin. Justin is all sunshine and rainbows, but no work no communication and no honesty. After two months and him telling me that everything was great no worries don’t worry about submitting things that had been requested through email the underwriters had everything they needed… I receive notification that my loan was denied! I was in a very high stress situation just knew my situation and then stopped returning my calls. It wasn’t until an amazing man named Jeffrey Kinczkowski stepped in, grab the falling horse by the reigns and brought it across the finish line! I have absolutely nothing but distain and discussed for Jeffrey and the way he does business and I wish there was a way to give two separate ratings for this loan… I have to give at least one star, but I would like to give a -10 to Justin and I would like to give a +10 to Jeffrey. He saved my behind he saved the loan he saved my house and probably saved me from a long Hospital stay! Will I do business with Rocket again? Yes I will, but I will be more diligent in vetting who is supposedly working with me.Read MoreRead Less
Justin Flood
Reply from Justin Flood:

Dear Laura,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Laura,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Fred Larson
From the initial call through the closing, he was there to answer every question and resolve every problem. He was a pleasure to work with!
Janine Jacobs
Justin was very professional, knowledgeable and so down to earth! He helped me understand what was going on and answered my many questions!
Rosie thomas
Justin help me through every step of the way.
Tammy Moon
He was very responsive and courteous in my limited interactions with him during the underwriting process. I was more dissatisfied with the multiple times I was required to send documents regarding proof of my income. There was a lot of heavy lifting on my part, which is not a good experience.
Gloria Oliver
Justin walked us thru and it was very simple with his help and we give him A+.
Dennis Welch
If there were 10 stars, Justin would get a 10. He took my original phone call to Rocket; was encouraging from the very start (while still being realistic); kept me informed of the process; was super responsive; very knowledgeable; the list could go on and on and on.

It is the best customer service experience I have ever had from start to finish.
Darci StOnge
Very quick and efficient. Very pleased with this process
Kathy Lowe
very informative and helpful in putting together the refi.
Candy Wood
Justin was knowledgeable and very easy to work with.