Justin Roberts

Detroit, MI

NMLS 1930749

Executive Banker

Justin's Reviews

Rosita Diesman
Up to the closing day, Justin was doing an excellent job. Alas, then everything went down hill. My application was started on March 18 -- that was day my credit report was checked. Closing was on March25 (a Tuesday) and on MONDAY, MARCH 24, Justin should have CHECKED THE CREDIT REPORT THAT DAY! Then it would have been seen NO PAYMENTS WERE DUE TO MY CREDITORS. The worse was to become!! Checks to ...Up to the closing day, Justin was doing an excellent job. Alas, then everything went down hill. My application was started on March 18 -- that was day my credit report was checked. Closing was on March25 (a Tuesday) and on MONDAY, MARCH 24, Justin should have CHECKED THE CREDIT REPORT THAT DAY! Then it would have been seen NO PAYMENTS WERE DUE TO MY CREDITORS. The worse was to become!! Checks to the creditors supposedly due money were sent to me TO TAKE CARE OF. The instructions on how to do that WERE WEIRD. One of the so-called creditors (Wells Fargo) sent two payments to Chase (I complained & Wells Fargo issued a stop payment (claiming I REQUESTED IT) and W-F issued the STOP PAYMENT to US BANK!!! I spent two hours on April 1 trying to settle this STUPID ACTION. Instructions said ALL CHECKS HAD TO BE MAILED -- NO PERSONAL DELIVERY!! Well, US Bank & Wells Fargo are less than a mile away. Now, all of this hassle could have been avoided had the loan officer, Justin Roberts, had simply checked the Credit Report THE DAY BEFORE CLOSING. Then everything would have gone smoothly. A look at the credit report would have solved a lot. A simple thing. A simple check would have made the entire transaction a very smooth thing.Read MoreRead Less
Justin Roberts
Reply from Justin Roberts:

Dear Rosita,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is ...Dear Rosita,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Charles Oster
Justin asked the questions and took the task from there to complete the refi. He was very available for my questions and very personable in our conversation. Thanks to all on the Rocket team.
Pan Pan
Highly recommend Justin!! He is so good that we even want to keep him ourselves (just kidding)! He helped us refinance and I bet he had done his best to find the best term for us. He is very patient about explaining questions. I even feel annoyed about myself not understanding what's going on, but he is still there explaining over and over again to make sure we understand where we spend my money....Highly recommend Justin!! He is so good that we even want to keep him ourselves (just kidding)! He helped us refinance and I bet he had done his best to find the best term for us. He is very patient about explaining questions. I even feel annoyed about myself not understanding what's going on, but he is still there explaining over and over again to make sure we understand where we spend my money. Every time he picks up the phone and I can feel the smile and energy through the phone. How amazing! We really appreciate Justin's professionals and patience and kindness. Please let him help you and you help him to build business. He deserves more!Read MoreRead Less
Sarah Bramme
Justin was so helpful, kind and efficient. We highly recommend working with him AND the whole Rocket Mortgage team!
Gary Hogan
Very courteous, efficient and professional... THANKS!
Matthew Bamert
Justin was super helpful and worked to get my best rate. Would highly recommend him.
Alan Fields
Justin top of the line was there when ever he was needed.I would highly recomend his services to anyone Thank you again.
Margaret Rosche
the process was so easy from my initial tentative questions to actual re-fi. I appreciated that Justin was patient with an "old lady" unfamiliar with modern methods of data transfer. Yay Justin!!
Heather Stobbs
We worked with Justin on a cash out refi in order to do some home improvements. He was available to us to answer questions even after our loan moved into the next phase. He is customer focused and knowledgeable.
Curtis Jefferson
Thank you Thank you Thank you Thank you