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I recently closed a home refinance loan with Rocket Mortgage, and I couldn’t be more pleased with the experience. Kim Williams, my loan officer, was absolutely outstanding. The entire process was smooth, personal, and efficient from start to finish. Kim was always available to answer any questions I had, and she took the time to ...Here’s a polished version of your review that you can post online:
⸻
I recently closed a home refinance loan with Rocket Mortgage, and I couldn’t be more pleased with the experience. Kim Williams, my loan officer, was absolutely outstanding. The entire process was smooth, personal, and efficient from start to finish. Kim was always available to answer any questions I had, and she took the time to truly understand my individual situation. I felt genuinely valued, heard, and cared for throughout the process. Her professionalism and dedication made all the difference. I’m incredibly grateful to Kim and the Rocket Mortgage team for making this such a positive and stress-free experience. Highly recommend!Read MoreRead Less
John Boyd
John Boyd
551
Kim was wonderful!! She kept me informed during every step of the process and had answers for any questions I had. She was very helpful, considerate and quick to respond. Everything went smoothly because of her. Thanks, Kim!!
Gabriella Deponte
Gabriella Deponte
551
Kim was fantastic! She went above and beyond when we had some new requirements come up in the process, and she was helpful, prompt, and considerate the whole time. Thank you, Kim!
Caden Weidenbach Weidenbach
Caden Weidenbach Weidenbach
551
Kim was amazing with the whole process. She actually cared about helping us to get what WE needed done accomplished. She went out of her way to make sure everything stayed on track.
Enrique Triana
Enrique Triana
551
Mrs. Williams is an excellent supervisor and she solves problems quickly, answers calls, email and text. The company should be very happy with a supervisor like her. Thanks Enrique Triana
Debbie Steele
Debbie Steele
551
We closed ahead of time. Which makes for a pleasant closing!!!!!
Andy Howell
Andy Howell
551
Kim has been on it since day one. Exceptional service no matter the problem, Kim can solve it. I’ve even had trouble with items throughout the process on transactions and Kim was always just a call away and helped me resolve the issue with in minutes or by the end of the call. Her 100% drive and initiative attitude makes you feel like a priority and is hands down the best A.R.M that Rocket ...Kim has been on it since day one. Exceptional service no matter the problem, Kim can solve it. I’ve even had trouble with items throughout the process on transactions and Kim was always just a call away and helped me resolve the issue with in minutes or by the end of the call. Her 100% drive and initiative attitude makes you feel like a priority and is hands down the best A.R.M that Rocket Mortgage has. I can’t wait to work on my next deal with Kim, I was so lucky to work with her on the first go around, she makes a not so standard transaction seamless and smooth. Thank you Kim for making my Rocket Mortgage experience top tier, you are the BEST!Read MoreRead Less
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