Reply from Kris Hermann:
Hi Wendy,
Thank you for taking the time to leave a review about working with me on your refinance. At Rocket Mortgage, we pride ourselves on transparency with the mortgage process. It sounds like I could have been more clear on some aspects of your loan process. I do apologize about this, and want you to know that I am always here if you have any other questions. It was a pleasure working with ...Hi Wendy,
Thank you for taking the time to leave a review about working with me on your refinance. At Rocket Mortgage, we pride ourselves on transparency with the mortgage process. It sounds like I could have been more clear on some aspects of your loan process. I do apologize about this, and want you to know that I am always here if you have any other questions. It was a pleasure working with you and I am happy we were able to get your refinance closed. If you need anything in the future please know that I am here to help.Read MoreRead Less