Maggie Herrinton-Cox

Detroit, MI

NMLS 1220125

Triple Crown Banker

Maggie's Reviews

L Adderley
I worked with Maggie to close my home equity line of credit. She made me feel like I was taking up her time and asking to many questions. I found her overly aggressive even if her tone was not. I was deciding between refinancing my full mortgage or just the home equity line but first I needed to get the home appraisal to be able to know what my options were so I could make a decision. Well, the ...I worked with Maggie to close my home equity line of credit. She made me feel like I was taking up her time and asking to many questions. I found her overly aggressive even if her tone was not. I was deciding between refinancing my full mortgage or just the home equity line but first I needed to get the home appraisal to be able to know what my options were so I could make a decision. Well, the appraisal came back on Friday after hours and I call Maggie on Monday. (I had to call her) Come to find out, she had already sent my mortgage to Close without talking to me so then I had to wait 24 hours before they could send it back to be edited. Then when we finally agree on the package like I wanted it, with “no points”, she sends me the loan disclosure “with points” So I have to call her back. That’s when she tells me that I was asking to many questions and that she had already gone above and beyond for me so if I wanted, someone else could help me…. I was flabbergasted, like this is a big decision for me and she was acting like I was bothering her. It’s not my fault she kept trying to charge me points. Its not my fault she kept sending disclosures that did not match our conversations. I was about to just drop it all until her Sr. Director; Jesse had to get on the call and take over for her. In that one call he got it all take care, sent me the correct disclosure and I got to schedule my closing. If it was not for Jesse, I would have gone to another lender. I would not recommend Maggie at all, I hope someone listens to the calls I had with her and that she gets the training she needs.Read MoreRead Less
Maggie Herrinton-Cox
Reply from Maggie Herrinton-Cox:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Chris Slaight
Maggie has been absolutely incredible during my home equity loan process, from the very beginning all the way through to my closing and even afterward with some questions I had. I had been looking at home equity options with my mortgage originator but was having difficulty with them due to an unknown derogatory mark from a collection around six years ago. In the middle of that process, Maggie had ...Maggie has been absolutely incredible during my home equity loan process, from the very beginning all the way through to my closing and even afterward with some questions I had. I had been looking at home equity options with my mortgage originator but was having difficulty with them due to an unknown derogatory mark from a collection around six years ago. In the middle of that process, Maggie had reached out to me via email and phone, since Rocket Mortgage is my current mortgage servicer. While that other company didn't really offer me a path forward, Maggie had me work with another fantastic team member named Victoria Kost, who was able to offer advice to get that paid collection record removed from my credit report and improve my score, which then lead me to be able to get approved and close on the equity loan. Would definitely recommend this team, extremely friendly, professional, approachable and responsive to communications. Thank you again!Read MoreRead Less
Trina
Maggie was amazing. She was friendly and always available to answer my questions and point me in the right direction. She made this process super smooth and I’m very grateful to have worked with her. Thank you Maggie for all your assistance.
Janitorial Management Inc.
Maggie was very pleasant and helpful to work with our refinance even though we had a some issues with our loan, she was very responsive and patient with our questions and concerns. She was a pleasure to work with on our loan and I would highly recommend her to others!
Miguel
Maggie is patient, considerate, competent, and efficient. She was a pleasure to work with on our loan.
Lucia Schirmer
Maggie knows her stuff! She was very helpful and always readily accessible to answer the (many) questions I had. She helped to make what could become a stressful process a very easy transition. I highly reccomend her!
Cindy Medina Garrido
Maggie was great to work with, informative, always pleasant and very patient with my questions and concerns, Thank you!
Rick Carey
Maggie met all my needs in working out my Refi!
Jim Theisen
Maggie is very knowledgeable and was able to answer all my text and e-mail questions in a very timely manner. It was a pleasure working with her.
Rose McQuiston
Maggie is excellent and a pleasure to work with. We would highly recommend her to any one of our friends. She explained everything in detail to make sure we understood. She is such a professional and made the whole experience easier by just being available.