Mikel Neal

Detroit, MI

NMLS 1994842

Triple Crown Banker

Mikel's Reviews

MJ Richmond
Mickel Neal is awesome. easy to communicate with and very knowledgeable in her business. Second time I have requested Mickel because of her experience. truly appreciate great service.
I wish I could give her more stars.
mj
Scott Crysler
Absolute awful service - have been trying to transfer my appraisal to another company after the poor deal this Loan officer tried to give me and they are dragging their feet making this process a nightmare-
I recommend NEVER working with this LO specifically or Rocket in general

STAY AWAY!!!!
Mikel Neal
Reply from Mikel Neal:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through this process. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Tim Edwards
Always a pleasure to work with, knowledgeable, experienced and responsive. Just closed on a refi which was one of the smoothest I’ve had. I look forward to future work with Mikel.
Shelly Greenlee
She's Awesome. Very helpful and responded quickly to our concerns. 💗
Rey Cajulis
She was great. Made it so easy.
Liza King
She was awesome through the whole process!
Jay Kessler
Mikel was very helpful and followed through on closing our loan. We greatly appreciated her.
Christina Jones
Mikel was amazing throughout my loan process. I was very pleased at how fast everything was completed and the great communication throughout the process! I highly recommend her if you are in need of mortgage financing.
Robert Pearl
The Team of Mikel, Kenny, and Eric are a pleasure to work with.
The Northwest Conservative
Loan process was fairly smooth and quick but hit a few bumps in the road during the closing process. Forms were missed and had to be resigned due to 'prinint issues' and loan funds were distributed to the wrong account. A bit of a mess.
Mikel Neal
Reply from Mikel Neal:

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intentions to leave any of our client’s feeling this way and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. I understand that you spoke with our Client Relations team already. Please...Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intentions to leave any of our client’s feeling this way and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. I understand that you spoke with our Client Relations team already. Please know I am here for you in the future if you have any additional concerns.Read MoreRead Less