Paula Zombra

NMLS 1042384

Triple Crown Banker

Paula's Reviews

Elizabeth Rupprecht
We had an excellent experience working with Paula. She patiently answered all our questions and called us back when we reached out to her. She directed us to the appropriate team members when necessary and was clear and concise with all communication. And, in addition to all that, she has a natural and warm personality. Thank you Paula!
Cynthia Arnold
Paula did a good job in keeping me informed on the loan i was getting and answering any questions as many times as I asked, even if I asked the same question twice,
Traci Hoeting
Paulette did such a good job and keeping us informed and setting us up for a smooth loan process
Jessica Filipovich
Paula was exceptional throughout my entire process with Rocket, and was a big reason why I chose this company. She is thorough, knowledgeable, and I never felt pressured or rushed. Her expertise and professionalism is top notch. Thank you Paula, for a wonderful experience!
Jane
At first Paula is helpful, but once I locked in the rate then everything is changed. None of the closing document shown the original agreed term or amount. When asked, then bunch of BS. Finally I reach out to her manager and insisted to have a right amount then he gave that to me. I bought 4-5 houses and have re-finance before and never ever see this kind of unorganized or disaster before. Will ...At first Paula is helpful, but once I locked in the rate then everything is changed. None of the closing document shown the original agreed term or amount. When asked, then bunch of BS. Finally I reach out to her manager and insisted to have a right amount then he gave that to me. I bought 4-5 houses and have re-finance before and never ever see this kind of unorganized or disaster before. Will never use Rocket Mortgage anymoreRead MoreRead Less
Paula Zombra
Reply from Paula Zombra:

Dear Jane,

Thank you for taking the time to leave a review. As a licensed expert it is my top priority to meet your loan goals and set you up for success. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I would never intend to leave any of my clients feeling this way. I am happy that our team was able to meet your goals in ...Dear Jane,

Thank you for taking the time to leave a review. As a licensed expert it is my top priority to meet your loan goals and set you up for success. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I would never intend to leave any of my clients feeling this way. I am happy that our team was able to meet your goals in the end. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Mary Robinson
Paula was exceptional as a loan officer and answered questions readily, as well as, understands the application process and was very patient as I completed all the pages. I had a few questions a week later and she was not only available, but really helpful when I made a mistake, e.g., faxing or emailing a document that could not be read.
Frederick Ramos
Paula has been great throughout the entire process. Paula's bubbly personality made her a pleasure to deal with. Not only did I get to know her professionally, we had discussed about family and life. She kept me informed. With my numerous questions, they were always answered even when I posed several scenarios. I recommend Paula and will be recommending her in the future.
Jennifer H
Paula was absolutely fantastic. Paula was careful to listen to our questions and needs, and took the time to walk us through Rocket Mortgage’s process. She was extremely responsive to our questions and very quick with follow up. Overall, our mortgage refinance happened very quickly and smoothly. I credit this to Paula‘s dedicated and fantastic work. We highly recommend Paula!
Curt Greatreaks
Paula made the process very smooth and worked with me, so I understood every step of the process. She is also very fair when it comes to explaining what Rocket could and could not do so there were no surprises or changes after what we discussed during our first meeting. I would highly recommend Paula to friends and family.
Kyle
Even though I didn’t end up using Rocket Mortgage’s services, Paula was excellent to work with. She was incredibly thorough and made sure I understood every bit a detail that goes into mortgages and HELOC’s. Paula is the type of person that makes me want to work with Rocket Mortgage in the future. I will be sure to recommend her to anyone I know looking for a mortgage or home equity loan.