Reply from Rockey Gaizi:
At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our ...At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less