Sam Walker

Detroit, MI

NMLS 1930982

President's Club Banker

Sam's Reviews

Trevor Jurgensen
Poor communication. Unable to answer basic questions. Would ask me to contact back end processors and ask me how it went.

Very unprofessional telling me about getting a flat as an excuse for not following up with me. I think he said something about getting his brother's car out of impound or something like that.

Did not understand Texas laws governing the loans and gave me incorrect information...Poor communication. Unable to answer basic questions. Would ask me to contact back end processors and ask me how it went.

Very unprofessional telling me about getting a flat as an excuse for not following up with me. I think he said something about getting his brother's car out of impound or something like that.

Did not understand Texas laws governing the loans and gave me incorrect information that needed to be explained by me contacting the back end team myself.

If we were not so far along in getting closed, I would have moved to a new lender If I refinance again, it will not be with Rocket MortgageRead MoreRead Less
Sam Walker
Reply from Sam Walker:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through this process. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Frances Silgero
Thank you Sam for making this process go so smoothly. I enjoyed your attention to every detail. You were very knowledgeable and ready to answer any questions.
Sohail Atoum
Not knowledgeable with the loans offered , wasted my time
Sam Walker
Reply from Sam Walker:

Dear Sohail,

Thank you for your review. As a Licensed Expert, it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is ...Dear Sohail,

Thank you for your review. As a Licensed Expert, it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

James Parker
Sam is very easy to talk to. Made the process so easy. Very knowledgeable, and friendly.
Scottie Eades
Sam did a great job taking care of my needs from start to finish.
I would recommend him to anyone.
Bill Blackburn
Sam did a great job of taking us through the process and keeping things moving.
Scott Mercier
Great experience working with Sam.
Kevin Gardner
Sam is a highly knowledgeable professional who was courteous, persistent who worked hard to achieve our objectives. I hope you have more like him on your team because his competence sells business. I would hire him into my real estate company if the opportunity existed
Sandy Wahl
Thank you for listening to me and my concerns. I thank you very much for looking over my loan and helping me make good decisions.
Mandy Patton
Sam— you have given me hope. I thank you being so kind. MPatton