Patience is a virtue! Zach was very paitent and kind as we considered all of my available options for my situation. He kept in contact with me as needed and answered my questions as they arose during the refinance process. It was a pleasure working with Zach!
Randy Brubaker
Randy Brubaker
551
Very friendly and helpful. personable and patient
Jennifer McCormick
Jennifer McCormick
551
Smoothest close I’ve ever been through, Zach is great! Answered all of my questions promptly. Definitely would recommend him to everyone!
Ali Brewer
Ali Brewer
551
Our process went smooth and Zach was knowledgeable and helpful along the whole process.
Latarsha Williams-Jones
Latarsha Williams-Jones
551
My husband and I had originally planned on doing a HELOC. After researching, we realized refinancing may be a better option for us so proceeded with that route. When we initially applied with Rocket Mortgage, we went through the application process and was told that the type of loan we wanted to apply for we couldn’t do because our house/location didn’t meet the requirements. We almost gave up on ...My husband and I had originally planned on doing a HELOC. After researching, we realized refinancing may be a better option for us so proceeded with that route. When we initially applied with Rocket Mortgage, we went through the application process and was told that the type of loan we wanted to apply for we couldn’t do because our house/location didn’t meet the requirements. We almost gave up on trying thinking if it wasn’t eligible for them, it wouldn’t be for anyone however, it was the same type of loan that we had at that time which left me puzzled so I decided to see what changed from then to now. I sent a message through their inquiry chat to ask and thankfully reached Zach. He asked if I minded answering why I asked that question and after I told him , he asked if I minded if he looked at our application. We allowed him too and after verifying a few things, he found that we were eligible. He walked us through the entire process of completing a new application, ensured we had no questions or uncertainties. Most importantly to me and my husband was that he called when he said he would called or sent a message letting us know of changes and returned our call. We are new clients to Rocket Mortgage and haven’t received this type of service from banks and credit unions that we have been banking with for years. Our refinancing was completed and closed in less time than we have waited on phone calls from other banks/credit unions . The entire process was quick, easy and without any headache from application to closing and Zach remained in contact even after the process had moved on to someone else to ensure we understood everything, had no questions or to remind us a document was needed. We are extremely thankful to him for all of his hard work, dedication and excellent customer service. A couple of the days he wasn’t feeling well but you could only tell that by the change in his voice because it didn’t change anything else when it came to his service to us. Never have we experienced service as great as we did with Zach in this capacity.Read MoreRead Less
Keith Bloodworth
Keith Bloodworth
551
If you are looking to refinance or buy a property I just want to let anyone that if you want to have someone that will stick with you and get it done give Zack Fargo a call at Rocket Mortgage I had a very difficult situation going through a divorce and he was very creative with my situation that no other would even try to help I know without a doubt I would have not gotten this ...If you are looking to refinance or buy a property I just want to let anyone that if you want to have someone that will stick with you and get it done give Zack Fargo a call at Rocket Mortgage I had a very difficult situation going through a divorce and he was very creative with my situation that no other would even try to help I know without a doubt I would have not gotten this done without his expertise and on top of everything else I am not very tech savvy and he was very I mean very patient helping me get everything done that I had to do on my end and this is not an easy process compared to twenty years ago the last time I had applied for a mortgage alot has changed and he was on top of what ever came up so let me just say I can guarantee you won't find a better person to work with thank you Zack for all you did for me !Read MoreRead Less
Judy Holloway
Judy Holloway
551
Zach was exceptional !! Very understanding and helpful. He walked us through areas we were unsure of. Highly recommend Zach.
Charles Hill
Charles Hill
551
He was friendly and made the process very easy.
Tim Fox
Tim Fox
551
He was great!! If I had any questions he got back to me quick! Made the process easy and stress free!
Kim Gallegos
Kim Gallegos
551
We give Zach 5 stars!! He was responsive, professional, and courteous and did not leave a question or process unanswered. We have always loved Rocket Mortgage. We highly recommend Zach to help you!!
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