Candice Kokalis

Detroit, MI

NMLS 1676253

Triple Crown Banker

Candice's Reviews

Heidi Smith
Candice was very knowledgeable, she explained the process well and was personable.
Mila Ayanna
This lady was rude and cold. She didn’t explain the products and lacked professionalism. We are talking about hundreds of thousands of dollars that you are signing for… more fact please.
Candice Kokalis
Reply from Candice Kokalis:

Demila,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, and I’m sorry if I fell short of those expectations. Please know I will be available if given the opportunity to re-earn ...Demila,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, and I’m sorry if I fell short of those expectations. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Leo Ryan
Candice is a proactive, extremely knowledgeable, personable and an active listener who ensures she meets your financial/mortgage needs.
Kenneth VanHorne
We had been preparing for some upgrades to our home and knew we would need to use some of our equilty to do so. But when Candice reached out to us we really didn't think we were ready. With her assistance we realized not only were we ready but we needed to act quickly as the rates were rising. The process was smooth, easy and much faster than I ever expected. Not sure we would have moved forward ...We had been preparing for some upgrades to our home and knew we would need to use some of our equilty to do so. But when Candice reached out to us we really didn't think we were ready. With her assistance we realized not only were we ready but we needed to act quickly as the rates were rising. The process was smooth, easy and much faster than I ever expected. Not sure we would have moved forward with thing had it not been for the knowledge and help of Candice. She was involved with every step of the process up to the final day. We are very happy we choose to work with her and look forward to future endeavors.

Kenny & LaTessa V.Read MoreRead Less
Tim Olsen
I was looking for a home equity loan. Candice wanted to sell me a mortgage at a much higher interest rate. I was not interested in redoing my mortgage. I just wanted to apply for a home equity. She did not listen to what I wanted. She was to busy trying to get me to get a Mortgage.
After over an hour on the phone. She would not again listen to my needs. I finally
Hung up on her. I will never go ...I was looking for a home equity loan. Candice wanted to sell me a mortgage at a much higher interest rate. I was not interested in redoing my mortgage. I just wanted to apply for a home equity. She did not listen to what I wanted. She was to busy trying to get me to get a Mortgage.
After over an hour on the phone. She would not again listen to my needs. I finally
Hung up on her. I will never go through Rocket Mortgage again. I Called another Bank. The person at the bank I called was very helpful. Very easy to deal with and didn't try to sell me something I didn't want. Beware of Candice and Rocket Mortgage.Read MoreRead Less
Candice Kokalis
Reply from Candice Kokalis:

Dear Timothy,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Timothy,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Carlin Mayer
Candice was very professional and friendly during our refinance process. She answered all questions we had and made herself available. It was great working with her. Thanks, Candice!
Bryan Berry
What can you say, she deserves all the praise a review can provide. Always had the correct answers in a timely manner. Pleasant and informative to say the least. Keep looking for people like Candice.
Harvey Whitaker
Candice has the patience of Job, the personality of Ruth, the strength of Esther, the heart of Electa, we enjoyed working with her. I'm glad Rocket has employees who are kind and friendly. I wish for you a wonderful holiday season and a spectacular 2022.
Harvey and Pat.
Joe Turnage
She was always on top of any questions or concerns we had and never let us down!
Bob Wantz
Candice was very responsive to all my financing needs, answering all my questions and keeping on top of the process. Excellent service. Thanks again.