Alex Puckett

Detroit, MI

NMLS 1284270

President's Club Banker

Alex's Reviews

Ana RM
This review is long overdue, as we closed on our home over a month ago! We cannot say enough great things about Alex. From start to finish, he was professional, knowledgeable, patient, and incredibly responsive. He guided us through every step of the mortgage process, answered all of our questions, and made sure we felt informed and confident along the way. Financing a home can feel overwhelming, ...This review is long overdue, as we closed on our home over a month ago! We cannot say enough great things about Alex. From start to finish, he was professional, knowledgeable, patient, and incredibly responsive. He guided us through every step of the mortgage process, answered all of our questions, and made sure we felt informed and confident along the way. Financing a home can feel overwhelming, but Alex made the process feel smooth and manageable. We always felt like he was looking out for our best interest, giving us honest guidance, and helping us make the best decisions for our situation. His communication, attention to detail, and commitment to keeping everything on track made such a difference. No matter the time of day (nights and weekends included), he was available to answer our questions. We are so grateful for Alex’s support and would highly recommend him to anyone buying a home. If you are looking for someone who is trustworthy, knowledgeable, responsive, and truly cares about his clients, Alex is the person you want in your corner. I can honestly say that it was a breath of fresh air working with Alex. Thank you!Read MoreRead Less
Susan Z
Working with Alex was GREAT! He is super nice and fun to talk to, in general. He answered all of our questions. I felt not only that he was very knowledgeable but that he genuinely cared about us. He was readily available pretty much at any time I needed some information, especially during those times when I needed some quick answers. He was on top of all of the higgledy piggledy things that ...Working with Alex was GREAT! He is super nice and fun to talk to, in general. He answered all of our questions. I felt not only that he was very knowledgeable but that he genuinely cared about us. He was readily available pretty much at any time I needed some information, especially during those times when I needed some quick answers. He was on top of all of the higgledy piggledy things that need to be done in order to get approved - and QUICKLY. He was right there through all of the steps giving us confidence and support! Overall, he is VERY GOOD. We both enjoyed working with him. The only regret is that we did not get to work with him for all of our steps in regard to getting our mortgage. While everyone we encountered was nice, Alex was the absolute best!Read MoreRead Less
Mel Morse
I have worked with Alex multiple times and each time he has been incredible. Friendly, knowledgeable, and attentive. Would use rocket mortgage again because of Alex. He is the best!
miguel cardenas
Alex was great! Super knowledgeable and helpful!!! Thanks Alex!
Safa Kharsa
Doesn't respond to calls or emails. Very unprofessional for a mortgage agent.
Alex Puckett
Reply from Alex Puckett:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. If you would like to further discuss your concerns, please do not hesitate to reach out to Rocket Mortgage Client ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. If you would like to further discuss your concerns, please do not hesitate to reach out to Rocket Mortgage Client Relations team at 313-373-4576.Read MoreRead Less

LanitraSyl Randolph
Alex is the man and worked with me and my family all the way thru the finish line. The Professionalism was top notch. Quicken Loans has a customer for life because of the way we were treated throughtout the process. Great company with excellent people. If I could give 100 stars it wouldn't do any justice to Alex and his team.
Skyler Fredrickson
Alex was attentive, responsive, and flexible. Willing to work effectively and intently on making sure I was being served in a effective and diligent manner. He is an expert in his craft and has great soft skills to support his expertise.
Jim Shanley
Alex went above and beyond to get out refi closed before we left for a pre planed trip. This allowed use to get our finances settled in the most timely manner.
Mia Gereben
Alex is a true professional. He was there for me every step. Alex is very knowledgeable, was able to answer all of my questions and always returned my calls in a timely manner. If the need arises I will definitely want to work with him again.
Christy Hernandez
Alex was on top of everything.