Alex Puckett

Detroit, MI

NMLS 1284270

President's Club Banker

Alex's Reviews

Safa Kharsa
Doesn't respond to calls or emails. Very unprofessional for a mortgage agent.
Alex Puckett
Reply from Alex Puckett:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. If you would like to further discuss your concerns, please do not hesitate to reach out to Rocket Mortgage Client ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. If you would like to further discuss your concerns, please do not hesitate to reach out to Rocket Mortgage Client Relations team at 313-373-4576.Read MoreRead Less

LanitraSyl Randolph
Alex is the man and worked with me and my family all the way thru the finish line. The Professionalism was top notch. Quicken Loans has a customer for life because of the way we were treated throughtout the process. Great company with excellent people. If I could give 100 stars it wouldn't do any justice to Alex and his team.
Skyler Fredrickson
Alex was attentive, responsive, and flexible. Willing to work effectively and intently on making sure I was being served in a effective and diligent manner. He is an expert in his craft and has great soft skills to support his expertise.
Jim Shanley
Alex went above and beyond to get out refi closed before we left for a pre planed trip. This allowed use to get our finances settled in the most timely manner.
Mia Gereben
Alex is a true professional. He was there for me every step. Alex is very knowledgeable, was able to answer all of my questions and always returned my calls in a timely manner. If the need arises I will definitely want to work with him again.
Christy Hernandez
Alex was on top of everything.
Demetrius Wormley
Alex was great he very knowledgeable and patient he really help guide me through this process even when he was no longer my primary contact I would call him because I felt very comfortable that he would guid me to the right next step .I think I would have been irritated with me but he was just nice all the time. Thanks Alex if I ever do this again I will be looking for you😊👍🏾👍🏾👍🏾
Richard Gonzalez
Working with Alex was a great pleasure. His professionalism and positive attitude was quite refreshing in this day and age of generally marginal customer service among many industries. Alex was friendly and very attentive to our mortgage needs. He and his team did an excellent job getting our loan application, review, underwriting and approval done in a very timely manner. I would also like...Working with Alex was a great pleasure. His professionalism and positive attitude was quite refreshing in this day and age of generally marginal customer service among many industries. Alex was friendly and very attentive to our mortgage needs. He and his team did an excellent job getting our loan application, review, underwriting and approval done in a very timely manner. I would also like to recognize Maddie Stevenson who also did an awesome job of getting the deal done after we had some issues with the seller and had to move closing several times. She and Alex both went above and beyond to make it happen! Thanks and again, great working with you guys!Read MoreRead Less
Thomas Plock
Alex made the application process easy! He was attentive and responsive. We were very lucky to work with him!
Paul Patterson
Great communication and on time responses to issues. Friendly and helpful. Thank you Alex.