Austin Stefan

Detroit, MI

NMLS 2023498

President's Club Banker

Austin's Reviews

Amber Queen
If every company had an Austin there would never be another customer complaint. Austin went above and beyond to help the process begin smoothly. Spent hours on the phone in the beginning to give us all the numbers that would work best for us. Austin even stayed until the company lights automatically shut off for the night. Hands down the absolute best customer service I have ever experienced. ...If every company had an Austin there would never be another customer complaint. Austin went above and beyond to help the process begin smoothly. Spent hours on the phone in the beginning to give us all the numbers that would work best for us. Austin even stayed until the company lights automatically shut off for the night. Hands down the absolute best customer service I have ever experienced. Because of that experience we never felt the need to “shop around for a better deal”. If a company values their customer service this well, it’s a company I want to work with. Thank you Austin, your dedication and time was very much appreciated and valued, I hope rocket mortgage knows how lucky they are to have you.Read MoreRead Less
Stephen Gohlke
Amazing to work with. I had issues on my end and he helped me even after it was passed on to the next process. Highly recommended.
Jim Littrell
An amazing person who came up with a winning solution that got me financially sound for once in my life!
Anna Wolosencuk
The very first contact I had with Austin was on January 14th, according to my email inbox. We have been working since that date to complete a refinance on my home. We officially closed on August 6th. We have run into pitfals with response times from the government, appraisals, my homeowners association... you name it. Through this process, he has been patient and I felt he was there for me during ...The very first contact I had with Austin was on January 14th, according to my email inbox. We have been working since that date to complete a refinance on my home. We officially closed on August 6th. We have run into pitfals with response times from the government, appraisals, my homeowners association... you name it. Through this process, he has been patient and I felt he was there for me during the last few months. He never gave me the impression that he was annoyed with my questions, although I did ask many (and some questions more than once) and he was happy to explain what I needed to hear as much as possible until I fully understood.

Just one example I think is important for someone is his position: I told him I was rate shopping at the beginning of the process and he didn't make me feel bad for doing it, didn't try to push me not to, and fully explained why Rocket Mortgage was a better choice.

I also never felt like I was just a sale to him. He was always professional, don't get me wrong, but remembered small details about me personally and really seemed to understand my priorities. This process has been a long one but I can say with confidence that the reason I stuck with Quicken Loans (now Rocket Mortgage) instead of moving to someone local is Austin.

Timing has been crazy across the board for appraisals but the first attempt was an FHA refinance, which kept timing out due to an appraisal. I would absolutely refinance with them in the future, but honestly they got my interest rate so low I don't think I'll need to.Read MoreRead Less
Tanja Hutchins
Austin was incredible helpfull from start to finish. Always available and super nice. I would definitely recommend him to anyone. Our whole Mortge experience with Austin was top notch!!!