Briana Miller

Phoenix, AZ

NMLS 184540

Triple Crown Banker

Briana's Reviews

Jessica Hoffman
Briana was readily responsive to all of my questions and concerns. If she didn't know the answer, she always researched it and responded to me quickly. She was pleasant, helpful, and knowledgeable. I appreciate all of her time and help.
Janette Smith
Briana made it very easy for me to refinance my home. She was always available when I had questions or when I didnt understand something.
Parker Automotive
I feel that the numbers in the end did not match up as to what I was told by Brianna. I refinanced to lower the interest rate after purchasing my home initially on 11-31-23. I refinanced on 11-15-24. I was told that the cost would be about $8,000 at first. And once things started coming together, the cost changed to somewhere around $10,000. I contacted Brianna a few times to let her know ...I feel that the numbers in the end did not match up as to what I was told by Brianna. I refinanced to lower the interest rate after purchasing my home initially on 11-31-23. I refinanced on 11-15-24. I was told that the cost would be about $8,000 at first. And once things started coming together, the cost changed to somewhere around $10,000. I contacted Brianna a few times to let her know that I did not like the numbers that I was seeing on the new loan and she assured me that it would come down and it would all work out once the loan was paid off because I already had escrow and my home owners and taxes had just been paid. She also contacted me by text on 11-6-24 and said if I had not made a mortgage payment yet that I could skip it which would mean that I could skip the November and December payment. Well, I had already made the payment of $2,218, which meant I was out all of that money for no reason as we all know the majority of that payment went to the principal and there was no way to get the money back. My original loan amount was $230k and my new loan amount is $244k, which means I was also out the $2,218 November payment that I could have skipped and this refinance ended up costing me $246k. I had a bad feeling the entire time dealing with her and I shouldhave listened to my intuition and I am still waiting for answers as to where the monies went for the escrow that was collected on the original loan and on the new loan and why the numbers did not come down as I was told multiple times by fast talking Brianna. I am not satisfied at all!Read MoreRead Less
Briana Miller
Reply from Briana Miller:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, if there was a misunderstanding, or if there was an opportunity where I could have assisted you through the changes that took place. Please let me know if there is...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, if there was a misunderstanding, or if there was an opportunity where I could have assisted you through the changes that took place. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Phillip St George
Briana was honest about the process and answered all our questions. Her communication was excellent and always returned our calls promptly. I would highly recommend her to anyone in need of a home loan.
Doreen Hanna
Briana has been great everytime I need to refinance! Thank you Briana for all you do. You are a rockstar!!!

Doreen H.
Allen Jackson
Briana,help me refinance my home answer all my questions that i asked her and return my call and my text message super fast,I was very impressed with all the information that she gave me about the loans and i felt very comfortable working with her with my loan 5 stars all the way😉
Deann Eller
Briana was always available to assist us in helping us to submit documents and answer any questions. The experience was painless.
Lauren N David Siegel
Briana was excellent to work with and makes the whole process pleasur
Ondulyn Hull
Briana was very knowledgeable and made the refinance process very easy. Was such a positve experiance overall.
Anita Costa
Briana made the refinance process convenient and easy. She was friendly, helpful, and thoroughly explained everything at each step of the way.