Reply from Christopher Hunt:
Hi Andrew,
I appreciate the time you took to share your experience, we appreciate your efforts and would like to get this resolved as we focus on doing the right thing, every time. I’m sorry we were not able to meet your refinance better, we want the best for your financial situation. I understand our Client Relations team reached out to you and we’re looking into your deposit to see if a refund ...Hi Andrew,
I appreciate the time you took to share your experience, we appreciate your efforts and would like to get this resolved as we focus on doing the right thing, every time. I’m sorry we were not able to meet your refinance better, we want the best for your financial situation. I understand our Client Relations team reached out to you and we’re looking into your deposit to see if a refund is warranted. It is never my intentions to set the wrong expectations on our deposit refund policy, our Client Relations team will address this if they find any opportunities. I appreciate your feedback and I hope we can find a mutual resolution soon. Please know I am always here and available if I have the opportunity to re-earn your trust in the future.Read MoreRead Less