Courtney Chung

Phoenix, AZ

NMLS 1916072

Triple Crown Banker

Courtney's Reviews

Rinny Dean
Courtney was very helpful. She answered all my questions and helped me with a timing issue.
Michael Mayer
The process was fine in general and Courtney seems like a genuinely good person, but there were communication gaps and many times where I wasn't sure where we were in the process, what the next steps were, or what was going on. Though I suspected an appraisal was required, I was never told this at any point - I just got an appointment request via text/email and took it from there. It wasn't a bad ...The process was fine in general and Courtney seems like a genuinely good person, but there were communication gaps and many times where I wasn't sure where we were in the process, what the next steps were, or what was going on. Though I suspected an appraisal was required, I was never told this at any point - I just got an appointment request via text/email and took it from there. It wasn't a bad experience, but it wasn't the best experience.Read MoreRead Less
Courtney Chung
Reply from Courtney Chung:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

James Foley
Courtney was very helpful through this process. She consistently followed up with me and was always pleasant with her conversation. Never made me feel like she didn’t like her job. Thanks Courtney.
Laxmi Khanal
She did good job overall the only problem I have with her is she take forever to reply my text and call.
Courtney Chung
Reply from Courtney Chung:

Dear Laxmi,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Laxmi,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Lisa Gandy
Courtney was extremely helpful and knowledgeable. She communicated consistently and was very patient and understanding when we had questions. Very professional!
Ben Okoro
Courtney was very knowlegeable, professional and fast in processing my refi application. She listened patiently to my concerns and had very clear answers to the questions I had.
Alan Silvidi
Courtney was wonderful! She was knowledgeable, professional, and was the main reason we completed the process -- she explained every step in detail, practically guessed what my questions would be before I had them, and showed us benefits that I had not even thought of.
Chris Swain
Very attentive and thoughtful
Gary Sikes
Courtney was easy to work with and very courteous. I recommend Courtney and Rocket Mortgage.
Diane Henderson
Courtney was very good at her job. She always answered every questions we had. She was very professional and courteous. We would do business with her anytime.