I had an exceptional experience with Curtis Wakely, Senior Credit Upgrade Consultant at Rocket Mortgage. He went above and beyond to stay in contact with me while helping delete (via letter of removal) a stale $122 credit collection, after full payment, from the reporting agency. Curtis provided valuable guidance, verbiage and institutional experience for negotiating with the collections company, ...I had an exceptional experience with Curtis Wakely, Senior Credit Upgrade Consultant at Rocket Mortgage. He went above and beyond to stay in contact with me while helping delete (via letter of removal) a stale $122 credit collection, after full payment, from the reporting agency. Curtis provided valuable guidance, verbiage and institutional experience for negotiating with the collections company, which ultimately gave me the information to succeed. His daily updates on the status were unbelievably helpful.
On a personal note, Curtis is a humble and kind soul with a rare touch of humanity. In an age of bots and AI, he truly stands out with his personable approach and genuine customer service. His hard work deserves to be recognized and compensated appropriately—he is a true asset to the Rocket Mortgage team. A++ (850!) for Curtis!Read MoreRead Less
Salvatore Cucciuffo
Salvatore Cucciuffo
551
Quickly and effectively raised my credit score!!! Thank you so much!!
Tarin Marshall
Tarin Marshall
551
Curtis offered quick and meaningful advise! Very knowledgeable and easy to work with!
Joe Strobel
Joe Strobel
551
Thank you for taking such quick action to help improve my credit score. Your guidance and support has been tremendous.
Krysti Fitzgerald
Krysti Fitzgerald
551
Curtis was very insightful and explained everything every step of the way. Highly recommend
Danielle Mauro
Danielle Mauro
551
Curtis was so very helpful!! He was also knowledgeable and very detailed when dealing with our specific case. Thank you!
Evan Wade
Evan Wade
551
Awesome info on credit management and timely responses. Patient answering all your questions.
Joan Curry
Joan Curry
551
Very responsive and able to give specific goals to improve my credit so I could move forward with my plans.
Andrew Garwood
Andrew Garwood
551
My experience with Curtis rocket mortgage, the whole team has been a 100% positive experience the whole process. The level of personal attention I received from Curtis regarding the financial side of the process couldn't have been more attentive and respectful. Curtis,very knowledgeable, obviously years of experience as he's very confident in his recommendations moving forward. Actually a pleasure...My experience with Curtis rocket mortgage, the whole team has been a 100% positive experience the whole process. The level of personal attention I received from Curtis regarding the financial side of the process couldn't have been more attentive and respectful. Curtis,very knowledgeable, obviously years of experience as he's very confident in his recommendations moving forward. Actually a pleasure working with Curtis in the whole team if that's even possible with banking issues. Thanks again Curtis, Jacob, Rocket MortgageRead MoreRead Less
Danny Miller
Danny Miller
551
curtis was a great help on getting my credit score where I needed to be for a money saving Refinance on my mortgage.
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