Dane St Claire

Phoenix, AZ

NMLS 2024464

Senior Banker

Dane's Reviews

Janet Hardin
I had a rather lengthy refinance process and Dane was immediatey involved in every way. He ALWAYS returned a call that day and usually within the hour. Dependable+Knowledgeable+Kind. Simply the BEST.
Kevin Caron
Overall the experience started off very well. He kept me in the loop and I felt confident with the information he was providing me. Along the way, I started to lose confidence. The information he had quoted me for closing cost were not accurate and were much more than he said it would be. He also led me to believe that I could get a 2 month grace on my first payment. When speaking with the ...Overall the experience started off very well. He kept me in the loop and I felt confident with the information he was providing me. Along the way, I started to lose confidence. The information he had quoted me for closing cost were not accurate and were much more than he said it would be. He also led me to believe that I could get a 2 month grace on my first payment. When speaking with the closing team, they stated he should know that based on the type of loan, it is only 1 month. It felt as though he was trying to earn whatever commission he was going to get off this closing by trying to sell me a pipe dream. Overall, from my first experience of when I originally purchased my house to now, VERY DIFFERENT EXPERIENCE. I loved my initial experience, but can't say I loved this one.Read MoreRead Less
Dane St Claire
Reply from Dane St Claire:

Dear Kevin,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any...Dear Kevin,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place, or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future.Read MoreRead Less