I had originally received a flyer from Rocket Mortgage and decided to fill out an online form. An hour later I was on the phone talking to Feras. His knowledge and professionalism (as well as outgoing character) dispelled my initial apprehension and I decided to go through with refinancing. Feras advised me throughout the process, pointed cons and pros and explained the finer details; over the ...I had originally received a flyer from Rocket Mortgage and decided to fill out an online form. An hour later I was on the phone talking to Feras. His knowledge and professionalism (as well as outgoing character) dispelled my initial apprehension and I decided to go through with refinancing. Feras advised me throughout the process, pointed cons and pros and explained the finer details; over the next few weeks he responded to my emails without a delay and frequently called himself. His was the best customer service I have received, hands down. A true asset to the Rocket Mortgage Organization! Read MoreRead Less
Kendall Kuhens
Kendall Kuhens
551
It was a pleasure for my wife and I to work with Feras on our refinance. We found him to be friendly, knowledgeable, and quick to respond to our inquiries. He made himself readily available throughout the process and anytime we had a question we were able to count on him to give us a thorough explanation of the refinancing process in a way we could easily understand. Also, he was very quick to ...It was a pleasure for my wife and I to work with Feras on our refinance. We found him to be friendly, knowledgeable, and quick to respond to our inquiries. He made himself readily available throughout the process and anytime we had a question we were able to count on him to give us a thorough explanation of the refinancing process in a way we could easily understand. Also, he was very quick to help process our loan application through the steps necessary to get us locked into a lower rate, which happened to be just days before the rates jumped up! So we thank him for that! I would highly recommend anyone reading this review to work with Feras on your home refinance. I am confident that he will provide you with just as excellent an experience as he did for us.Read MoreRead Less
Moe Barakat
Moe Barakat
551
Feras is the reason for you earning my business - I had decided against Rocket Mortgage for my refinance needs and he made a stern NO into a resounding YES and here we are -- I am your client He overcame all my objections and his follow through was on point -- great associate for you guys.
Mohamed Barakat
Kathy Bartlett
Kathy Bartlett
551
Feras worked mostly with my husband, but it was positive
Cindy Vega
Cindy Vega
551
Very quick and easy no surprises Good communication
Rick Garris
Rick Garris
551
Super experience. Recommend him.
Kyle Parker
Kyle Parker
551
Such an easy online process. Communication was excellent. Closing was quick. I am very pleased.
Marie Pietrowski McPhail
Marie Pietrowski McPhail
551
I never thought I would secure an on-line home equity loan but I did mainly because of Feras. I got information from Rocket Mortgage and another company and felt very pulled between the two. However, Feras called me and the one concern that I had he took care of. I felt he knew his stuff which was very important. The whole process was very streamlined and the followup was excellent. Strongly ...I never thought I would secure an on-line home equity loan but I did mainly because of Feras. I got information from Rocket Mortgage and another company and felt very pulled between the two. However, Feras called me and the one concern that I had he took care of. I felt he knew his stuff which was very important. The whole process was very streamlined and the followup was excellent. Strongly recommend Feras, et al.Read MoreRead Less
Jason Mahowald
Jason Mahowald
551
Feras was great to work with. Very helpful and friendly through the whole process, I would recommend him to anyone looking to refinance.
Joe Graben
Joe Graben
551
Feras was excellent to work with. I explained to him my goals I wanted to accomplish with the refinancing of my home and he came back with a plan that perfectly met my goals. To what very few questions I had he promptly responded. I highly recommend him (and Rocket Mortgage) to anyone looking to refinance their home loan.
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