Frank Berardi

Detroit, MI

NMLS 1237673

President's Club Banker

Frank's Reviews

Garry Albright
Title company had not rec'd funds by the time closing had begun. And I agree with other reviews that I had to work pretty hard for being an existing Rocket customer. I'm sure much of it is Rocket bureaucracy, but if Frank was working for me, it wasn't obvious.
Frank Berardi
Reply from Frank Berardi:

Dear Garry,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you...Dear Garry,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jordan Mathers
Frank was very courteous, thorough, and knowledgeable. He assisted me with all of my questions and was a pleasure to work with.
Glenda Crawford
Frank is absolutely amazing! Has helped us every single step of the way. Very thorough broke down the process for us to understand fully. We never felt lost during the lending process. What I absolutely love Frank is a "figures guy". He provided information to help us determine the best financial option to obtain the loan payment we wanted to receive. When a discrepancy occurred, Frank reached ...Frank is absolutely amazing! Has helped us every single step of the way. Very thorough broke down the process for us to understand fully. We never felt lost during the lending process. What I absolutely love Frank is a "figures guy". He provided information to help us determine the best financial option to obtain the loan payment we wanted to receive. When a discrepancy occurred, Frank reached out ASAP by email and phone to keep us in the loop whether doing regular business hours or after. Kudos to Rocket Mortgage for having a Super Rock Star on your team who truly loves his job and working hard to help his client make it to the finish line with a BIG smile and successful outcome. Thank you, Frank. Phillip and GlendaRead MoreRead Less
Ally Golden
Would not recommend if doing this process again. In and out of the office causing over a month delay in our closing process, which almost led us to losing the home we had an offer on( which would have cost us thousands $$). Thankfully we were transferred to someone else and they helped resolve the problem.
Frank Berardi
Reply from Frank Berardi:

Dear Ally ,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. Please let me know if there is ...Dear Ally ,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Robert Gonzalez
Frank was incredibly communicative, he informed me of every step of the process and kept me in the loop on everything. I cannot say enough great things about Frank I would recommend Tim to anyone.
Jesse Goodpaster
Very good experience Frank was very quick to respond and help at every step of the loan process.
Curtis Jeffries
Frank B was outstanding to work with he always did what he said he was going to do and always responded timely to my inquiries.Frank made the process easy.
Lesroy Louard
Great help. Knowledgeable and adaptive to your situation.
Travis Cleveland
Frank made the process easy from start to finish
Aaron McKannan
Fantastic work and got the job done!