Garrett Merrill

Phoenix, AZ

NMLS 1699090

Triple Crown Banker

Garrett's Reviews

Annette Wilkie
Garrett, or any Home Loan Expert, should start out telling the applicant that you will be interviewed and everything you say will need to be independently verified at least once. I was told that the information provided was required by federal regulations. It felt very invasive and, at times, downright insulting like when my financial advisor had to provide a signed letter confirming my 401K ...Garrett, or any Home Loan Expert, should start out telling the applicant that you will be interviewed and everything you say will need to be independently verified at least once. I was told that the information provided was required by federal regulations. It felt very invasive and, at times, downright insulting like when my financial advisor had to provide a signed letter confirming my 401K withdrawal plan instead of accepting the standard confirmation form from my investment company. Garrett did a great job trying to smooth things over, but if I were him, I would warn applicants in advance. I may not use Rocket Mortgage in the future. I'll be researching the loan fees.Read MoreRead Less
Garrett Merrill
Reply from Garrett Merrill:

Dear Annette,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intention to request unnecessary documents and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional ...Dear Annette,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intention to request unnecessary documents and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional concerns.Read MoreRead Less

Holly Hannaford
He was amazing to work with, very quick responses, easy to understand and make changes with and always so professional and kind. I cannot say enough good things about Garrett, truly a pleasure and very grateful he was my mortgage loan officer.
Ryan Richardson
Great experience. Great to work with. Had answers to all of our questions. Would be happy to work with this person again.
Taran King
Everything was so easy. If we had questions we always got answers. Definitely would recommend!
Dale Carleton
We could not be happier with how our refinance with Garrett went. He was especially great at preparing spreadsheets and giving me time to look over his proposals and explanations in visual format after I let him know that I understand things better if I don't only have audio input to go on. I really appreciated that extra care and patience. He made sure I had total confidence and comfort in the ...We could not be happier with how our refinance with Garrett went. He was especially great at preparing spreadsheets and giving me time to look over his proposals and explanations in visual format after I let him know that I understand things better if I don't only have audio input to go on. I really appreciated that extra care and patience. He made sure I had total confidence and comfort in the whole process and answered every question we had, even if it took him late into the evening on the phone with us. You can absolutely tell that Garrett cares about his customers. Thanks for everything!Read MoreRead Less
Cisca Friend
Garrett is so concise in his explanation of what to expect as you go through the process from the first phone call to the closing. He explained all of the terms and helped me understand the math and process so that we were never wondering what happens next. Garrett is very professional and has infinite patience in helping customers understand the process and anticipate the next step. If I could...Garrett is so concise in his explanation of what to expect as you go through the process from the first phone call to the closing. He explained all of the terms and helped me understand the math and process so that we were never wondering what happens next. Garrett is very professional and has infinite patience in helping customers understand the process and anticipate the next step. If I could give him a better score than 5 I would!!Read MoreRead Less
Renate Kennedy
Garrett was very patient, understanding and thorough. He confidently answered all my questions. If he didn’t know the answer to a question it would only take him a second to either look it up or do the math. Extremely satisfied with his down to earth personality and the way he treated me with respect.
Susan Dirkes
It was so great to work with Garrett! He was my one point if contact and handled our loan in the most professional manner. I was hesitant to use an on-line lender, but the experience far exceeded all my other experiences with past home purchases.
Hiroko Takaki-Vasquez
Garrett was very helpful, he was there when I needed him, There were some paper work that was needed to complete my loan. I sent it to him because no one showed me were to send it. He immediately took all my paper work and turned it in for me. He told me if I need anything to help me with my loan for me not to hesitate to call him. I appreciate his work ethnics and his kindness for helping me when...Garrett was very helpful, he was there when I needed him, There were some paper work that was needed to complete my loan. I sent it to him because no one showed me were to send it. He immediately took all my paper work and turned it in for me. He told me if I need anything to help me with my loan for me not to hesitate to call him. I appreciate his work ethnics and his kindness for helping me when I needed him.Read MoreRead Less
Paula Jared
Very courteous, informative, helpful. Walked me through the whole process and answered all my questions to my satisfaction. He was very thorough and there were no surprises along the way.