Haneen Hotz

Phoenix, AZ

NMLS 2512873

Senior Banker

Haneen's Reviews

Jim Augustine
From start to finish Haneen was a positive and optimistic voice. Her original assessment of our property value,using Rocket Mortgage tools, was $90000 over the actual appraisal. Needless to say this inspired me to trust her Senior Banker experience beyond my common sense. When confronted with this problem she explained she had no control over the appraiser's something I am totally aware of. ...From start to finish Haneen was a positive and optimistic voice. Her original assessment of our property value,using Rocket Mortgage tools, was $90000 over the actual appraisal. Needless to say this inspired me to trust her Senior Banker experience beyond my common sense. When confronted with this problem she explained she had no control over the appraiser's something I am totally aware of. She does however have complete control over her interpretation of market conditions for a particular property. We went through with the refi but certainly are not celebrating the process. Advise lenders to trust your own instincts and don't believe the professional always knows best.Read MoreRead Less
Haneen Hotz
Reply from Haneen Hotz:

Dear James,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear James,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Michael Muune WA-Seattle
I had a wonderful experience while I was interacting with Haneen Holtz. Very nice person. I would like everyone to deal with her to see for themselves. Thank her on my behalf. Thanks again.
Kathryn Lea
I had a great experience with Haneen from start to finish. She was personable, knowledgeable and even made me laugh, which I certainly didn't expect during the home refinancing process. She was able to answer all my questions and explained things in a way that was very easy for me to understand. I would recommend her without hesitation to anyone going through this process, she really provided ...I had a great experience with Haneen from start to finish. She was personable, knowledgeable and even made me laugh, which I certainly didn't expect during the home refinancing process. She was able to answer all my questions and explained things in a way that was very easy for me to understand. I would recommend her without hesitation to anyone going through this process, she really provided 10/10 service the whole time.Read MoreRead Less