Jackson Glenn

Detroit, MI

NMLS 1901852

Executive Banker

Jackson's Reviews

Kathy Marie
Jackson started out strong when he reached out about a possible refinance due to lowered interest rates. Unfortunately he over promised and under delivered. He was very responsive to my communications when I initiated them, however weeks would pass with no updates about my loan and things wouldn't get moving again until he was prompted return my communication. My loan was held up because the ...Jackson started out strong when he reached out about a possible refinance due to lowered interest rates. Unfortunately he over promised and under delivered. He was very responsive to my communications when I initiated them, however weeks would pass with no updates about my loan and things wouldn't get moving again until he was prompted return my communication. My loan was held up because the bank was needing verification of my trust, however almost 4 weeks passed with no one communicating that with me and once it was communicated it was uploaded within five minutes. At one point, my closing was scheduled then cancelled the day before with no communication as to why other than "there is an issue with the trust". At the end of the day, this closing did not come close to the service I'm used to with past transactions with Mortgage.Read MoreRead Less
Jackson Glenn
Reply from Jackson Glenn:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this furtherRead MoreRead Less

Fiona Freehoff
One of your agents reached out to me regarding a loan, took my information and then never got back to me, leaving me wondering if I had just been scammed.
Jackson reached out and was able to give me my options. He walked me through the process and answered my questions promptly.
Thank you
Julianna McRae
My initial experience with Rocket went from good to bad due to some crossed information. When my initial agent found he had insufficient experience for my unique case he passed my account over to Glenn Jackson. Mr. Jackson did everything in his power to get my loan through. He had to go through many different options, several different supervisors, and a lot of inventive angles to accomplish the ...My initial experience with Rocket went from good to bad due to some crossed information. When my initial agent found he had insufficient experience for my unique case he passed my account over to Glenn Jackson. Mr. Jackson did everything in his power to get my loan through. He had to go through many different options, several different supervisors, and a lot of inventive angles to accomplish the goal. I was not always kind, as my frustration grew with repeated road blocks, but he was patient and worked with me to get past them. Eventually we were able to close the loan. It was team work and he shouldered a lions share. Rocket mortgage is lucky to have such a dedicated employee and I am glad that he was assigned to my case.Read MoreRead Less
喜助 浦原
I was very frustrated and ready to cut ties with the Rocket due to my initial experience. I had decided to move on.

I'm glad I didn't. Jackson reached out and was able to completely change my experience. He is very professional and yet personable at the same time. He has a deep level of experience.

He listened to and addressed every concern I had a long the way. No fluff, just straight answers and ...I was very frustrated and ready to cut ties with the Rocket due to my initial experience. I had decided to move on.

I'm glad I didn't. Jackson reached out and was able to completely change my experience. He is very professional and yet personable at the same time. He has a deep level of experience.

He listened to and addressed every concern I had a long the way. No fluff, just straight answers and results. No talking over me or giving the impression he was trying to just get through it.

You'll be lucky to get the chance to work with him.Read MoreRead Less
Barbara Redmond
Thank you for your prompt and professional handling of our business.
You answered all our questions and concerns promptly.
Thanks again,
Pat and Barb
Wilma Cody
Mr. Jackson Glenn, Thank you and the team !
Terry Cody
Jackson is a true professional
Cody Enterprises, Terry Cody
Andrea Hall
Jackson was so helpful and took as much time as I needed to explain all of my refinancing options. He is the ultimate professional. He was so gracious when I called back twice to make changes to my refinance! Rocket Mortgage and Jackson get a 100% in by the book!
SUPA TRUCKER BEA
I am so grateful to Jackson. He helped find the best product for me, we strategized a long term goal that worked for me, and I closed within two weeks of working with him. If I had any questions, he was always available to answer them right away. I will Definitely be sticking with Rocket Mortgage! Thanks again Jackson!
Renelda Burnley
Jackson was very helpful and caring giving us the best options. He was on top of things explaining the difference between the old loan and the new. When there was something we didn't understand he was able to simplify it to our understanding. No matter the time or the questions he was there. Thanks Jackson!!! Thanks Rocket 🚀