Jacob was fantastic. He answered all my questions and walked me through each step of the process.
Staci Milliard
Staci Milliard
551
Mr Jacob Crane was wonderful to work its. He was professional, courteous and followed up outstandingly. Great Customer Service!
Connie Sue Freddy
Connie Sue Freddy
541
Jacob directed us with easy, he knew his stuff asked for all the documents and answered all our questions up front.
Grace Castro
Grace Castro
551
Jacob made the refinancing experience go smoothly and on time. This was the first time I used rocket mortgage and I will be a repeat customer if I need to refi again.
Angel Davidson
Angel Davidson
551
This whole process was extremely easy to complete from start to finish. I would recommend Rocket Mortgage and Jacob to anyone looking for this type of loan.
Burt Rieck
Burt Rieck
551
Jacob was awesome to work with. Very knowledgeable and professional. Highly recommend using rocket mortgage.
LeAnn Sokol
LeAnn Sokol
551
Jake made our refinance process so easy. He alerted me when I needed to do a task on the website and keep me updated as we moved through the process. I really felt like I didn't have to do much and he took care of most of it. He made sure everything was done correctly, professionally and on time.
Randy Byrd
Randy Byrd
541
handled everything professionally and quickly
Melissa Hanna
Melissa Hanna
541
I think Jacob was very helpful the overall customer experience with Rocket Mortgage was good my only critique would be that you work with so many different people it was hard to develop a true client customer relationship.
Eric Smigielski
Eric Smigielski
551
Great experience, refinance was easy. Information was taken and within a few hours the process was under way. Any questions we had along the way were answered immediatly. Process could not have been any better.
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