Jake Akers

Phoenix, AZ

NMLS 1552759

Senior Support Banker

Jake's Reviews

Heidi Jo
Jake was so helpful through every step. He explained things. The process was very efficient! He was in contact when necessary but not calling excessively.
Sandra Maxwell
Jake was professional, thorough, and a pleasure to work with. I have to say, I was reluctant to go with Rocket Mortgage, but am so very glad I did! The entire process was quick, easy, and completed in just a couple of weeks. Many thanks to Jake for his commitment to moving my mortgage refinance forward in a timely manner.
Sandra Kearney
Jake was very professional, courteous, and caring from the beginning to end during the entire process of my refinancing. He remained in contact with me through email and text ensuring I was informed on what required documents I needed to complete the refinancing process in a speedy and timely manner.
Zuleika Parra
Jake was always available. Answering all questions we had. Always willing and ready to help.
Kyle Ridenour
Jake was amazing to work with. He was able to answer any question I had with the entire refinance process with clarity and kept in constant communication.
Lynne Marie
Jake was the absolute best person to work with. He kept us on task, was enthusiastic and always positive. A pleasure to work with. I would highly recommend him to my family and friends. In fact I have already referred him to family!
William Julian
Jake was very responsive, courteous and respectful in numerous interactions. I would go so far as to suggest that he be seriously considered for any opportunity your company has to use him in a capacity which would allow him to example his outstanding customer service practices. Feel free to contact me for any additional information.
Hector Vazquez
Jake promptly returned my calls and answered my texts when I had questions. His knowledge and friendly customer service were part of the reason why I decided to refinance. Thank you Jake.
Nicole Thompson
He was very knowledgeable and easy to talk to. If we had any questions, he was a phone call away and helped us out thru everything!!
Ryan Wilcoxen
Jake was amazing to work with. He had quick, accurate responses to every question I had during the refinance process. It is really because of Jake that I would likely use Rocket Mortgage for fututre transactions.