Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

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Jason Suter
Right off the starting line Jay made me feel like I was the only client he had. I was a little apprehensive at first with a complete online mortgage process, but after working with Mr Carter that quickly diminished. I very much liked the online check list and process of uploading documents. Anytime I had questions for Jay, I could either call him and he would immediately answer the call or answer...Right off the starting line Jay made me feel like I was the only client he had. I was a little apprehensive at first with a complete online mortgage process, but after working with Mr Carter that quickly diminished. I very much liked the online check list and process of uploading documents. Anytime I had questions for Jay, I could either call him and he would immediately answer the call or answer the online form. He even went over some changes and scenarios to my application when at home after hours. I would absolutely choose Rocket Mortgage again for my next mortgage and call Jay first hand! Thanks Jay for Everything!Read MoreRead Less
David Guido
Jay was in complete control of this process and I have not had a smooth more professional loan app--EVER!
Vince Mccray
this was my 2nd experience in 2 years working with Rocket Mortgage. this time I had 1 home I was selling and 1 home I need to purchase in another state. Jay was an expert in letting me know what my options were AND that I could qualify for a FHA on my new home though I had FHA on my current home. Jay let me know what I qualified for and what my payments would be before I started with my new ...this was my 2nd experience in 2 years working with Rocket Mortgage. this time I had 1 home I was selling and 1 home I need to purchase in another state. Jay was an expert in letting me know what my options were AND that I could qualify for a FHA on my new home though I had FHA on my current home. Jay let me know what I qualified for and what my payments would be before I started with my new realtor. the My Rocket Mortgage website was fantastic in giving me updates on my loan and anything that i needed to provide so they can process my loan. I found a home and the new home builder wanted a quick 21 day close. Jay and his team made what I thought was the impossible possible. They went to work getting all the paperwork done that was needed to ensure I closed on time. what I liked the most about the entire process was that Jay was always the cool head when I would call him stressed about the closing date. I saved Jay's number in my phone and I'll be sure to call him when I move again. Thanks Jay for making the process easy so that I could focus on my new job and not if my loan was going to close on time.
Vince MRead MoreRead Less
Donna Sparkes
Jay worked extremely well with myself and my wife to get out mortgage. Everything was done in less than thirty days, enabling us to get a quick closing. He never dropped the ball and was always making sure that we were aware of the progress with our loan. He made it a great experience.
Bobby Svenning
I'd like to think we were good customers, but Jay certainly delivered great service. Expedient, courteous, organized, focused and rational. He helped us close in what seemed like record time. Jay makes it happen.
Heather Reynolds-Borso
Jay was fantastic! He helped me through every step of my loan, even the parts that were not his. He went far and above to make sure that we had a great experience in getting our dream home.
Tammy Russette
Jay was consistently thorough, thoughtful, responsive and professional during the entire process of securing a home loan. This is why we are repeat customers and specifically requested that he manage our second mortgage with Rocket Mortgage. As a professional that has expertise in dealing with out of State home purchases he is a valuable asset to Rocket Mortgage. We will always recommend our ...Jay was consistently thorough, thoughtful, responsive and professional during the entire process of securing a home loan. This is why we are repeat customers and specifically requested that he manage our second mortgage with Rocket Mortgage. As a professional that has expertise in dealing with out of State home purchases he is a valuable asset to Rocket Mortgage. We will always recommend our family and friends contact Mr. Carter for their mortgage and finance needs because he has built a reputation for being trustworthy, honest and knowledgeable. He exceeded our expectations.Read MoreRead Less
Sandy Sees
Jay was very professional and responded to all my questions in a timely manner.
Scott Davison
Jay was fantastic! He educated me on the mortgage process, my various options, and walked me through everything.
Maciej Wyrwik
Jay was very good and easy to work with. He was very responsive and knowledgeable about his business. I liked the fact that I could view things using a web portal that Rocket Mortgage provided me with and that almost all of the paperwork could be signed online with e-signature.

Also, I was very happy with the Mortgage 1st program. This allowed me to be pre-underwritten which meant that all of the ...Jay was very good and easy to work with. He was very responsive and knowledgeable about his business. I liked the fact that I could view things using a web portal that Rocket Mortgage provided me with and that almost all of the paperwork could be signed online with e-signature.

Also, I was very happy with the Mortgage 1st program. This allowed me to be pre-underwritten which meant that all of the legwork for my approval was complete before I even purchased the home. This allowed me for a very quick turn around time on closing.

Experience with Jay and his team was A+, highly recommended! Read MoreRead Less