Jeffrey Billy

NMLS 2041622

Senior Banker

Jeffrey's Reviews

Murali Nagarajan
Very knowledgeable and can find the best deal for you no time!
frank guerra
After having gone through the process of obtaining a mortgage loan a couple of times before I thought this time would be similar to my previous experiences. But that was not the case with Jeffery (Rocket Mortgage).
After the initial application/intake process Jeffery made sure he called me to explain where my application was in the process and explain what the next steps in the process would be. ...After having gone through the process of obtaining a mortgage loan a couple of times before I thought this time would be similar to my previous experiences. But that was not the case with Jeffery (Rocket Mortgage).
After the initial application/intake process Jeffery made sure he called me to explain where my application was in the process and explain what the next steps in the process would be. When there was a hiccup along the he explained the options available and kept the process moving along until the. He was always in contact with me and called me back when I needed clarification on something.
I have never experienced this type of service with my other mortgage companies. A true professional. I am truly grateful for his assistance and guidance.Read MoreRead Less
Mike McLaughlin
Jeff is professional and personable throughout the process. As items came up he stayed on top and advised me when and how to take action. He was there at each step. Thanks to Jeff, the process was very manageable.
Cindy Lou Cuesta
Long story short: Jeff has been wonderful and was extremely knowledgable, professional, and easy to work with. He explained terms in plain language and guided me patiently through questions. Jeff and I initially started working with each other in May and got fairly far along in the process when I lost my primary job. He was understanding and kind about my need to cancel my application. I returned ...Long story short: Jeff has been wonderful and was extremely knowledgable, professional, and easy to work with. He explained terms in plain language and guided me patiently through questions. Jeff and I initially started working with each other in May and got fairly far along in the process when I lost my primary job. He was understanding and kind about my need to cancel my application. I returned to him/Rocket Mortgage once I received my new job offer a few months later. Best decision. It was amazingly smooth and SO FAST. He gave an approximate timeline based on my ability to provide the necessary paperwork and closing happened just as he predicted. Very grateful to Jeff and the Rocket Mortage team who worked with me on my refinance. It feels like a wonderful fresh start as we close out this year and enter 2025.Read MoreRead Less
Ari Mau
Initially, Jeff seemed knowledgeable and accommodating. However, when I informed him of our decision to postpone refinancing, after evaluating our situation, his attitude quickly shifted. He became rude and dismissive, displaying a surprising lack of professionalism and customer service.
This experience has left me disappointed and hesitant to recommend his services to others.
Jeffrey Billy
Reply from Jeffrey Billy:

Dear Ari,

Thank you for your review. As a Licensed Expert, it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you ...Dear Ari,

Thank you for your review. As a Licensed Expert, it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Leanne Daniele
Jeffrey was easy to work with, communicative, and very helpful throughout the entire process :)
Kimberly T. Mathis
Jeffrey was very knowledgeable and patient. He was very helpful throughout the whole process. His experience and his personality made me feel so at ease. If you’re looking for the best agent, Jeffrey is the one you need to ask for!!
Leon Reed
This was a marathon event. Had to jump through flaming hoops to achieve it. But Jeff could not have been more helpful. Kept me positive and assured even when I wanted to give up. My only regret is that he’s too far away to take him fishing to celebrate. I’m actually going to miss talking to him because it feels like he is more a friend than an agent. I’ll recommend him and Rocket at the drop of a ...This was a marathon event. Had to jump through flaming hoops to achieve it. But Jeff could not have been more helpful. Kept me positive and assured even when I wanted to give up. My only regret is that he’s too far away to take him fishing to celebrate. I’m actually going to miss talking to him because it feels like he is more a friend than an agent. I’ll recommend him and Rocket at the drop of a dime. Thanks JeffRead MoreRead Less
Andy Locklear
Jeff was great. He worked to help clear up a couple of obstacles during the underwriting process without slowing down my loan. Would definitely recommend to my friends. He was very personable and attentive throughout the process, as well as being diligent during information updating. 10 out of 10!
Elisa Matisah
Jeff is a amazing. I had 2 other loan estimates from other lenders along with Jeff at Rocket Mortgage's loan estimate. I had planned to see which lender I would go to the finish line with but Jeff's estimate and professionalism surpassed all of the other competitors way before the finish line. I will recommend Jeff at Rocket mortgage to any and everybody and I will definitely be back again when ...Jeff is a amazing. I had 2 other loan estimates from other lenders along with Jeff at Rocket Mortgage's loan estimate. I had planned to see which lender I would go to the finish line with but Jeff's estimate and professionalism surpassed all of the other competitors way before the finish line. I will recommend Jeff at Rocket mortgage to any and everybody and I will definitely be back again when interest rates go down again.Read MoreRead Less