Jennie Franco

Phoenix, AZ

NMLS 2362610

Banker

Jennie's Reviews

Melodie Sanders
Jennie made the loan process seamless and was such a huge help! She was proactive and knowledgeable and kept me informed throughout the process. She was a joy to work with. Keep up the great work!!
Hyeun Ingram
Jennie was great in helping me to establish a mortgage loan. She offered great rate and explained the process in details which helped me a lot! She was there whenever I had questions or needed help. She was very professional but personable at the same time! Thank you Jennie for all your help!!
Austin Pine
Could not help us get the deal done. Not a great communicator. She gave contradicting information. We would leave several messages and phone calls with no return. She dragged our transaction through the mud so bad that we canceled our loan and found another lender that could actually help us. She made our experience agonizing. Would not recommend working with Jennie or Rocket altogether.
Jennie Franco
Reply from Jennie Franco:

Dear Austin,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through ...Dear Austin,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through the process or provided you with a better experience. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less