Jeremy Dumas

Phoenix, AZ

NMLS 863873

Senior Banker

Jeremy's Reviews

Ashley Juneac
Super friendly, attentive, and willing to do anything! Never had an issue with him getting back to us and was so helpful through every step! Absolutely great experience.
Brenda Snow Potter
Friendly and helpful but did not listen to the details/requirements I provided.
Phil Frost
very receptive and immediate response to any questions, very knolwedgable
Lana Dillon
Jeremy was extremely helpful with our mortgage loan. We had a unique situation but he made the whole process simple and even came up with some creative ways to help us. Every time we spoke with him, he was very knowledgeable, professional, generous with his time, friendly, and patient. I would absolutely recommend Rocket Mortgage/Quicken Loans because of Jeremy.
Eugene Magahis
Jeremy is very knowledgeable, approachable and friendly.
Rick Arnold
As our loan passed through Jeremy's portion of the process, it was, for us, the easiest part of the purchase. I could always reach Jeremy (I have no idea what his work schedule is, because he was always there for us) and he was always friendly and patient.
Angie ReyRei
Jeremy was a pleasue to work with. He kept me informed of the entire process in purchasing my investment property. I will defentitly recommend Rocket Mortgage to others due to his postive attitude, social skills and work ethic
Vegas Higdon
He got 1 star because zero was not an option. Will NOT reply to text or email. Have to call repeatedly to get an answer and then he gives you an attitude because you call repeatedly. Just to say i will call you right back. His right back means 3-4 days. Wasnt gonna give a review because i have nothing nice to say. But i keep getting emails requesting one. So, here ya go. Everyone else was awesome ...He got 1 star because zero was not an option. Will NOT reply to text or email. Have to call repeatedly to get an answer and then he gives you an attitude because you call repeatedly. Just to say i will call you right back. His right back means 3-4 days. Wasnt gonna give a review because i have nothing nice to say. But i keep getting emails requesting one. So, here ya go. Everyone else was awesome all the way to closing. But Dumas was VERY unprofessional to be polite about it.Read MoreRead Less
Jeremy Dumas
Reply from Jeremy Dumas:

Dear Vegas,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Vegas,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Jamie Cameron
We worked with Jeremy. He doesn't respond to texts or emails. He took us to preapproval. Had me sink my savings into paying off my current home. Told us we were set, to schedule tours with our lender, the preapproval letter would be in my email. It didn't come that night. Or the next night. Or that weekend. Finally, my he calls, says they noticed a missing paystub. To get it to them and they'll ...We worked with Jeremy. He doesn't respond to texts or emails. He took us to preapproval. Had me sink my savings into paying off my current home. Told us we were set, to schedule tours with our lender, the preapproval letter would be in my email. It didn't come that night. Or the next night. Or that weekend. Finally, my he calls, says they noticed a missing paystub. To get it to them and they'll get the letter right out. So, I do. Still nothing. A few more days go by and I hear back from my him. He wants my w2s. Says they just noticed my work history. I'm a nurse. Have been for 15 yr. But, I became very ill, had to leave work and receive treatments for a few years, have been back at work full time for 1 year. Was completely transparent from the beginning. He says he didn't know that. Despite all the paperwork I filled out, despite all I tried to tell him. I sent him all the w2s from before my illness, proof of disability pay during my illness, proof of the years of work history. And he calls me the next day to say sorry, they've decided they can't help me! I told him that I am extremely disappointed in this and he had the nerve to ask why! AND, when I told him that disabled people buy homes, too, he said they didn't buy them in our price range!! Just wow! He said we are welcome to come back and try with them next year. I told him absolutely not. Talk about a terrible experience.Read MoreRead Less
Jeremy Dumas
Reply from Jeremy Dumas:

Dear Jamie,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Jamie,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through the loan process or if there was a misunderstanding . I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Julie Dittmann-Gole
If you are searching for a skilled professional in the mortgage loan business, Jeremy would be an excellent selection. He pays attention to detail and will answer any question you may have about your loan. He promptly returns all calls and shows a genuine interest in his clients.