Joshua Powell
NMLS 2279539
Banker
John Hamilton
Joshua did an amazing job. He was very personable and did an amazing job making the entire process easy and quick.
Joshua's Reviews
Ty Medina
Joshua was very very helpful and knowledgeable. He spoke with intellect and very clear to understand. He is top tier or at least that's where he belongs at the top people like Joshua are hard to come by. I say promotion.
Mary Kimball
Joshua, Thank you for spending time with me to review financial decisions. You were friendly, patient, and knowledgeable. I especially appreciate your diligence in exploring many possible options to determine the best way to meet my individual needs. There was "no pressure" or "hidden agenda" - You are truly Customer Centered! Thank you so much!
Teresa Powell
Joshua,
Just a few notes of feedback for you based on my interactions with you to refinance my home. This was not my first interaction with Rocket, but it was my first chance to work with you as my banker. Let me say up front, “Job well done.” Now, let me explain why.
After a lifetime of leadership opportunities in service to our nation, I have learned to use a proven concept when looking at big decisions. I consider the evidence. I make my decision. Then, I challenge someone whom I can trust to “convince me I’m wrong.” It doesn’t matter how many times they fail. What matters is when they succeed, because that keeps me from making the wrong decision in critical situations.
Consider the following example. As I looked to refinance my home, I was not inclined to consider using the Veterans Administration (VA) loan opportunities. However, my inclination was based on strongly held beliefs that were masquerading as facts in my mind.
You had two options. You could just accept my inclination to ignore VA loans. Alternatively, you could find the best deal for me (including VA options) and then convince me why it was the best deal.
At the end of the day, I accepted a VA loan because you presented a logical, cogent, fact based argument for my consideration.
I believe that your success in the example above is based on a key attribute that is critical in your line of work. You apparently have a well-developed ability to listen and understand what your clients are asking. Then instead of just dismissing your client’s concerns, you find a way to address those concerns and to communicate with them. In short, it seems you “connected” with me as a partner in my journey, not just as a service provider.
Another thing that I really appreciated was your responsiveness. As we took this journey to refinance my home, I came up with questions for which you couldn’t have had immediate answers. You took another approach that I have valued in the past. You had the integrity to admit that you needed to take a moment to look at it. Then you always quickly got back to me with a thoroughly researched response.
In my mind, you exemplify exactly the type of individual that I would hire to work in my business.
So thank you for the way you interacted with me during this process and making it quick and easy.
Respectfully
Jim
PS. I rated you as “Excellent” only because there wasn’t a “Superior” option in the Likert Scale.Read MoreRead Less
Just a few notes of feedback for you based on my interactions with you to refinance my home. This was not my first interaction with Rocket, but it was my first chance to work with you as my banker. Let me say up front, “Job well done.” Now, let me explain why.
After a lifetime of leadership opportunities in service to our nation, I have learned to use a proven concept when looking at big decisions. I consider the evidence. I make my decision. Then, I challenge someone whom I can trust to “convince me I’m wrong.” It doesn’t matter how many times they fail. What matters is when they succeed, because that keeps me from making the wrong decision in critical situations.
Consider the following example. As I looked to refinance my home, I was not inclined to consider using the Veterans Administration (VA) loan opportunities. However, my inclination was based on strongly held beliefs that were masquerading as facts in my mind.
You had two options. You could just accept my inclination to ignore VA loans. Alternatively, you could find the best deal for me (including VA options) and then convince me why it was the best deal.
At the end of the day, I accepted a VA loan because you presented a logical, cogent, fact based argument for my consideration.
I believe that your success in the example above is based on a key attribute that is critical in your line of work. You apparently have a well-developed ability to listen and understand what your clients are asking. Then instead of just dismissing your client’s concerns, you find a way to address those concerns and to communicate with them. In short, it seems you “connected” with me as a partner in my journey, not just as a service provider.
Another thing that I really appreciated was your responsiveness. As we took this journey to refinance my home, I came up with questions for which you couldn’t have had immediate answers. You took another approach that I have valued in the past. You had the integrity to admit that you needed to take a moment to look at it. Then you always quickly got back to me with a thoroughly researched response.
In my mind, you exemplify exactly the type of individual that I would hire to work in my business.
So thank you for the way you interacted with me during this process and making it quick and easy.
Respectfully
Jim
PS. I rated you as “Excellent” only because there wasn’t a “Superior” option in the Likert Scale.Read MoreRead Less