Justin Camarena

Detroit, MI

NMLS 1053990

Triple Crown Banker

Justin's Reviews

Michael Amatucci
Why would I give Justin a review? First I had Ali Alshara, then I had Justin, then Corrina Fisher, then Brian Duncan. Yes I know each has a different responsibilty. But shouldn't there be one point of contact. No wonder important communications were dropped along the way. Too many players, lack of communication between players. Asking for documents 3 different times. Oh Underwriting needs ...Why would I give Justin a review? First I had Ali Alshara, then I had Justin, then Corrina Fisher, then Brian Duncan. Yes I know each has a different responsibilty. But shouldn't there be one point of contact. No wonder important communications were dropped along the way. Too many players, lack of communication between players. Asking for documents 3 different times. Oh Underwriting needs this now. Sorry Rocket, you guys get zero recommendations and NEVER again if I ever need another mortgage !!!Read MoreRead Less
Justin Camarena
Reply from Justin Camarena:

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the documentation needed. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let ...Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the documentation needed. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

KT
Justin has been an exceptional mortgage facilitator throughout the process. He was always available to answer any questions, providing clear and timely responses. His dedication and proactive support helped smooth out the entire process, making it much less stressful. I highly recommend him for his professionalism and commitment to excellent service.
Isis Temple
Justin was incredible to work with through our home buying process. He answered questions quickly (even after hours sometimes) and honestly. Could not recommend him enough!
Isis Temple
Justin was incredible to work with through our home buying process. He answered questions quickly (even after hours sometimes) and honestly. Could not recommend him enough!
Ann Barfield
It was really Great working with Justin. He walked me through the processes & assisted me with all the questions and concerns of home buying. He assisted me with No Worries attitude! Thank You Justin for all your hard work and helping me survive tropical storm Alberto and hurricane Beryl! LOL!
Harini Natarajan
Thank you for making my dream come true. It was great working with you Justin. I'm a first-time home buyer and you made this experience smoother and faster. Thanks for helping me throughout the way.
Matt Fitzherbert
Great working with you Justin!
We "were" First Time Home Buyers. Justin was pleasant, knowledgable and helpful through the process. Now we are first time home "Owners"!
Thanks Justin!
Brooks Smith
Justin was our contact from them beginning of our house purchase process. We wanted to be preapproved to make the process simpler. Justin was forthright and honest throughout the process and honored his follow-up call commitments. When we became totally committed to the purchase, Justin answered phone calls and emails timely. When our contact changed due to where we were in the process, I ...Justin was our contact from them beginning of our house purchase process. We wanted to be preapproved to make the process simpler. Justin was forthright and honest throughout the process and honored his follow-up call commitments. When we became totally committed to the purchase, Justin answered phone calls and emails timely. When our contact changed due to where we were in the process, I continued to contact Justin when I had questions or concerns and he provided answers. In my opinion, he is the gold standard for dedication and customer service for Rocket Mortgage. I will recommend him to anyone looking to use Rocket Mortgage.Read MoreRead Less
Amy Jo Trimmer
Justin was wonderful to work with! I was totally panicking when the closing got closer as there were a few staff members out who were handling out account. He was able to have someone take over and our closing went very smoothly.
Randy D. Hill
Justin is absolutely amazing. He worked with me through everything... even to the time to be personable instead of being scripted. Justin's knowledge and way of interacting is what kept me going through the process.