Kathleen Roberts

Detroit, MI

NMLS 2529509

President's Club Banker

Kathleen's Reviews

Karen Hoag
Kathleen was such a sweetheart and patient. I had multiple problems with my computer/scanner and gathering all the right documents. She always answered my questions and helped me consistently. I thought she would give up on me, but stayed with me throughout the process. Thank you Kathleen.
David A. Campbell
Lack of good communication skills, Initial phone call I stated we were refi and only my wife and I were to be on loan and deed. I email this 4 times as well. 1 day before closing, I day before closing I was emailed paperwork and still had other person on deed . I emailed again and stated only my wife and I. On day of closing I noticed another person needed to be at closing that we were not told ...Lack of good communication skills, Initial phone call I stated we were refi and only my wife and I were to be on loan and deed. I email this 4 times as well. 1 day before closing, I day before closing I was emailed paperwork and still had other person on deed . I emailed again and stated only my wife and I. On day of closing I noticed another person needed to be at closing that we were not told needed to be. I emailed loan person again and she claimed no they don't, I said yes because we were a Dowery state. Wow should know this. Alot of stress we did not need, if excellent communication skills were in place. All Rocket did was give a small credit. This should have been smooth and easy, but its a good thing I pay close attention to details.Read MoreRead Less
Kathleen Roberts
Reply from Kathleen Roberts:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert, it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes ...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert, it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future.Read MoreRead Less

Pat Schooley
An absolute breeze with Kathleen! She was very knowledgeable and caring! I would recommend her to anyone!!!!