Kayla Chase

Detroit, MI

NMLS 145990

Triple Crown Banker

Kayla's Reviews

Danielle Kawa
Kayla just helped us with a refinance. She did an amazing job from beginning to end in helping us decide what options would be best for us financially. She made sure things moved quickly and efficient and always was available if you had questions or concerns. The process was very smooth and easily done from home. We closed in 3 weeks time. The best experience we have had by far!
Bryan Prichard
I closed a mortgage with Kayla in 2019 and paid higher fees and interest than a mortgage in my hometown because she promised Rocket would not sell my loan and service it for the life of the loan with superior service. 3 months later my loan was sold to Freddie Mac and Kayla covered this lie up by promising Rocket would still service the loan. My loan was then sold to Chase mortgage and I was ...I closed a mortgage with Kayla in 2019 and paid higher fees and interest than a mortgage in my hometown because she promised Rocket would not sell my loan and service it for the life of the loan with superior service. 3 months later my loan was sold to Freddie Mac and Kayla covered this lie up by promising Rocket would still service the loan. My loan was then sold to Chase mortgage and I was removed from all Rocket services including my account without warning. Kayla is a liar and dishonest salesperson who will say anything to gain your buiness. Avoid business with her unless you like white collar crime.Read MoreRead Less
Kayla Chase
Reply from Kayla Chase:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgge, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgge, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Latrice Barnes
Working with Kayla at Rocket Mortgage has been great it was quick and easy. She was always reachable and helpful. I appreciate it.
Tuba Villani
Working with Kayla and Rocket Mortgage has been incredibly easy and wonderful. Once we were ready to start looking at homes, Kayla called us immediately and got us approved. She was there to answer our questions anytime we needed. She helped us figure out our financial questions and concerns and gave us great advice. We are very happy to have worked with Kayla for our home loan process and truly ...Working with Kayla and Rocket Mortgage has been incredibly easy and wonderful. Once we were ready to start looking at homes, Kayla called us immediately and got us approved. She was there to answer our questions anytime we needed. She helped us figure out our financial questions and concerns and gave us great advice. We are very happy to have worked with Kayla for our home loan process and truly thankful.Read MoreRead Less
Joy Shelnutt
Kayla was wonderful to work with. She put me at ease and was very helpful re: negotiating this process. I would readily recommend her!
Preetham Wilfred John
Kayla helped me understand the process and was super helpful with setting things up for me. Her prompt response showed that she is readily available when questions are asked. It was a great pleasure to work with her.
Mike Robinson
Kayla was super informative, kind, thoughtful and willing to help me in so many ways. It was a pleasure working with her.
Christopher Caliendo
I absolutely loved working with Kayla and the Rocket Mortgage team. Buying a new home and navigating through a loan application process can be stressful and time-consuming. Kayla stayed on the phone with me during the entire application process. Her ease and gentle nature made it not only enjoyable but entertaining. I have been a commercial banker for 21 years and worked for a FINTECH company for ...I absolutely loved working with Kayla and the Rocket Mortgage team. Buying a new home and navigating through a loan application process can be stressful and time-consuming. Kayla stayed on the phone with me during the entire application process. Her ease and gentle nature made it not only enjoyable but entertaining. I have been a commercial banker for 21 years and worked for a FINTECH company for 2 of them. Rocket Mortgage has the best technology for mortgage loans. My gratitude from me and my family Kayla. Without sounding too trite - you ROCK!Read MoreRead Less
Christine Ingemi Monteiro
Kayla was amazing to work with. She helped me refinance & consolidate debt. She answered all of my questions in a timely manner and made the process very easy.
Nicole Woolf
Kayla was super helpful and great to work with!