Kimberly Madou

Detroit, MI

NMLS 1159528

President's Club Rocket Pro Support Banker

Kimberly's Reviews

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Cindy Cobb Delano
Kim was very kind, compassionate and personable. She was very knowledgeable about the refinancing process walking us through the process. I enjoyed our talks as well!! Great member of the Rocket Mortgage Team will definitely refer her to others! Thanks Kim for everything !!
Gus Corona
Kimberly was great. She was very patient and kept me update on what forms need verification. When I had questions she answered them in a precise and timely manner. Always upfront about fee's and what I should expect. This has been the best refinance loan process I've ever experienced.
Pamela Nulty
if she didn't have the answer, she got one for me.
Kevin Hodges
Kimberly, was totally awesome thru the whole process. She kept me informed about everything. She stayed one night later than usual to make sure everything was ready to go to underwriters. If you want someone who will work hard for you, she’s the person. I was ready to close in one week.
Chuck Dodge
Kim wasn’t always immediately available by phone but she returned call quickly and she was always polite and even laughed at my dumb jokes
Ralph Elrod
Kimberly did a great job. Very helpful and always had the answers to my questions. Always got back
to me with little delay when emailed.
Deborah Shultz
Personable, knowledgeable, and available. Made the transaction painless!
Ronald Deutsch
Great experience. Kim made everything easy.
David Finley
Kimberly was very knowledgeable and handled everything in a timely manner.
Shelley Owens
Kim was a pro throughout the entire process. Not only a pro, but responsive, thorough, patient, thoughtful and she certainly knew "her stuff." I never felt pressured or uncomfortable and I knew Kim always had my best interests at heart. I would highly recommend her.