Kristen has been good to work with but I'm very disappointed that I received final approval, and then, 10 days before closing, my rates were changed.
Marcie Longstaff
Marcie Longstaff
551
Ours was a messy process because of the type of property and our affiliation with Schwab, but Kristen still managed to get us through on time! We're incredibly thankful.
Derrrick Shea
Derrrick Shea
551
Smoothest mortgage process ever. Kristen was great!
Rick Bates
Rick Bates
551
Incredibly responsive and she kept things moving smoothly right up until we closed.
Alan Fine
Alan Fine
551
Knowledgeable, efficient, responsive, helpful--all you need in a banker!
Ric Levin
Ric Levin
551
I have had an excellent experience with Alicia, Randi and Kristen and all the professionals at Rocket Mortgage. Absolutely first class in terms of quality of service and, understanding of product, helping to manage the situation, and caring. Thank you.
Mike Sutton
Mike Sutton
551
My Rocket Journey began with Kristen and it was an excellent start that extended into a fantastic journey start to finish. Kristen responded to my request for assistance with converting my Construction Loan into a permanent loan and did so quickly and expertly. Not the cookie cutter Mortgage transaction but Rocket through the entire journey made it seamless. I have taken out 8 other Mortgages in ...My Rocket Journey began with Kristen and it was an excellent start that extended into a fantastic journey start to finish. Kristen responded to my request for assistance with converting my Construction Loan into a permanent loan and did so quickly and expertly. Not the cookie cutter Mortgage transaction but Rocket through the entire journey made it seamless. I have taken out 8 other Mortgages in my lifetime including liaison duty when my wife and I moved our moms near us some years back. None of those journeys compared to this our 9th and intended last. Rocket Mortgage stands out as Best in Class. They were my best rate, their process is extremely well plotted, their staff very well trained: and most importantly, well suited for World Class Service and execution of protocol. If I am seem overly effusive, no apologies. Kristen, Peter, and Kendal were all fantastically attentive. Kendal was particularly special in her push at the finish line when issues with the build delayed closing. I am very grateful to all.Read MoreRead Less
William Grafeld
William Grafeld
551
100% satisfied. Amazing technology. Great people.
Bruno Bertocci
Bruno Bertocci
551
Took me a few days to get to this, we have been busy! This mortgage from Rocket has been the smoothest, fastest transaction ever! And we have some experience, having bought and sold 4 homes just in the last 20 years. Kristen did a great job of keeping everything on track and I should give a shoutout to her colleagues: Kristine Perez and Blaire Gordon. Everything went quite quickly, the ...Took me a few days to get to this, we have been busy! This mortgage from Rocket has been the smoothest, fastest transaction ever! And we have some experience, having bought and sold 4 homes just in the last 20 years. Kristen did a great job of keeping everything on track and I should give a shoutout to her colleagues: Kristine Perez and Blaire Gordon. Everything went quite quickly, the uploading of documents was seamless, responses were very timely and the service was faultless. I would recommend Rocket to anyone looking for a mortgage---it was night and day compared to our previous transactions which were with large money center banks. If we ever need another mortgage we will use Rocket for sure!Read MoreRead Less
Julie Rimola
Julie Rimola
551
Kristen (and the Rocket team) were fantastic throughout the process! We were very happy with the service she provided and will definitely continue to use Rocket mortgage (this is our third purchase with them).
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