Gabe Rivera

Phoenix, AZ

NMLS 1866351

Senior Banker

Gabe's Reviews

Shonna Van Santford
I was already an existing customer and this experience started out great. Then I started not hearing back for almost a week and messages were going unanswered and were rushed when we did talk. They were apparently out on PTO and then sick, and I should have been referred to someone else while out but was not. For private sales, there needs to be a checklist to go by when there realtors are not ...I was already an existing customer and this experience started out great. Then I started not hearing back for almost a week and messages were going unanswered and were rushed when we did talk. They were apparently out on PTO and then sick, and I should have been referred to someone else while out but was not. For private sales, there needs to be a checklist to go by when there realtors are not involved. I indicated up front that the sellers did not want realtors involved. When I asked about this option up front, it sounded like it would be no problem and would be seamless. It was unclear what I had to do, what the sellers were responsible for and what Rocket was responsible for. Again many messages went unanswered, surprises came up without knowing who was supposed to do what. Knowledge was lacking and was not proactive, and was instead reactive. Documentation was not recorded correctly and on the last day I had to rush to find a copy of a signed document Rocket did not have published.Read MoreRead Less
Gabe Rivera
Reply from Gabe Rivera:

Dear Shonna,

Thank you for taking the time to leave a review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the...Dear Shonna,

Thank you for taking the time to leave a review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Vanessa Burke
​I had an outstanding experience with Gabe as my Senior Banker at Rocker Mortgage, surpassing all my expectations. His professionalism, attentiveness, and deep knowledge made every step of the ​process clear and manageable. ​Thanks to his dedication, we kicked off the home-buying journey on January 8, 2025, and wrapped everything up by January 31, 2025.

What truly impressed me was his remarkable ...​I had an outstanding experience with Gabe as my Senior Banker at Rocker Mortgage, surpassing all my expectations. His professionalism, attentiveness, and deep knowledge made every step of the ​process clear and manageable. ​Thanks to his dedication, we kicked off the home-buying journey on January 8, 2025, and wrapped everything up by January 31, 2025.

What truly impressed me was his remarkable customer service. Gabe was always available to address my concerns, ensuring I felt prioritized throughout the process. His expertise guided me through the complexities of lending, allowing me to secure favorable terms that matched my goal of buying my first home.

I wholeheartedly recommend reaching out to him if you're looking for a lender who genuinely cares about your needs and will go above and beyond for you. I’m incredibly thankful for his assistance and would gladly work with him again!Read MoreRead Less
James Blazek
Gabe was excellent - he provided a wonderful home buying experience - the process was so easy with him! I will refer all my friends and family to him for home purchases
Alexis Waltman
Was amazing and went above and beyond
Greg Armona
Luis was friendly, understanding, and professional. If he ever missed a call, he got back to me very quickly.