Reply from Marc Cohen:
Marc Cohn at Rocket Mortgage was knowledgeable, but the experience was frustrating at times. I often felt like he wasn’t really listening to my questions, and I had to directly ask him to stop talking over me so I could explain what I was asking. I also felt that my concerns about a recent rate drop were dismissed rather than addressed thoughtfully. While he clearly understands the mortgage ...Marc Cohn at Rocket Mortgage was knowledgeable, but the experience was frustrating at times. I often felt like he wasn’t really listening to my questions, and I had to directly ask him to stop talking over me so I could explain what I was asking. I also felt that my concerns about a recent rate drop were dismissed rather than addressed thoughtfully. While he clearly understands the mortgage process, better communication and listening would have made this a much better experience.Read MoreRead Less