Marlon May

Detroit, MI

NMLS 27590

Executive Banker

Marlon's Reviews

DG Ewing
Super fun guy to work with, very bright and entergetic . Knew the answers before I ask them....he would provide clarity as I was still forming my question, he just knew how and what I was thinking.
Ed Hazen
Marlon sold me on a loan to consolidate my bills and get $20,000 in cash for home repairs and quoted me an interest rate of 8.12% which i thought was good. Now to what I actually got was $2,000 and a 9% interest rate. I still accepted the loan but not thrilled with the old switch a roo with the details that they slipped into the paperwork and no one actually contacted me to tell me about the ...Marlon sold me on a loan to consolidate my bills and get $20,000 in cash for home repairs and quoted me an interest rate of 8.12% which i thought was good. Now to what I actually got was $2,000 and a 9% interest rate. I still accepted the loan but not thrilled with the old switch a roo with the details that they slipped into the paperwork and no one actually contacted me to tell me about the change. I just had to discover it on my on while looking over the papers.Read MoreRead Less
Marlon May
Reply from Marlon May:

Dear Edward,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Edward,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Samantha Bailey
Marlon was fantastic to work with. Very quick responses and kept us informed of the status of our loan/underwriting and presented reasonable timelines for our closing.
Brenda Biller
Marlon did an awesome job helping us with our refinance. We appreciate all his hard work, and his patience with all my questions! Thank you again for everything.
Karen Koliha
IT WENT VERY WELL WAS EASY TO GET IN TOUCH WITH AND VERY HELPFUL
Tyree Woodard
Marlon was exceptional from start to finish. He is very professional, personable and punctual. I really appreciate how he handled everything seamlessly. The transition was smooth and quick. I look forward to working with him in the future and referring others to him. He is top notch... Thank you!!!
Irfan Celik
I think I was one of the tougher customers, kept him on the phone for over an hour. He was patient, calm and ultimately came up with a deal I was happy about. Also he was very responsive to my text or email requests. Nice working with you...
Vallyn Anderson
Marlon was pleasant and professional as he guided me through the application process. He was accessible and helpful in answering my questions.
Clifton Anderson
Marlon May was a pleasure to work with - Knowledgeable, Professional and Considerate. He was instrumental in moving our loan process forward smoothly.
ej harpham
Marlon excels at customer service. I could only wish all people I communicate with were so quick to respond and follow up with phone calls. He quickly adjusted information as we narrowed down what I was looking for in a loan.