Melissa Colin

Phoenix, AZ

NMLS 1889428

Executive Banker

Melissa's Reviews

John Headen
Melissa did a great job in finding a mortgage with a great rate. She was persistent we I had problems submitting the documents.
Nancy Lyons
Melissa helped me through the refi process and was able to answer all of my questions and put my mind at ease She is highly competent and personable and made this process less stressful for me.
John Alicea
Did a great job making the process easy.
Debra Matthews
Melissa was very efficient and knowledgeable. She made our loan process easy for us. We truly enjoyed the experience of working with her.
Norbert Gilbert
She did a great walk through with us and educated me on how things was done and kept us updated on how things was getting done ,I really appreciated everything
Sandra McClellan
The mortgage process was very easy for us due to the expertise of people like Melissa.
Brett Krevoy
I had a poor experience with Melissa and her co-worker. I gave her 2-stars because she was very nice. I have a financial background and she wasn’t able to answer a lot of the fairly simple questions I had regarding our preliminary refinance estimate. She would attempt to hide her lack of knowledge through using sales tactics. I didn’t appreciate her being so “salesy”. She also didn’t appear ...I had a poor experience with Melissa and her co-worker. I gave her 2-stars because she was very nice. I have a financial background and she wasn’t able to answer a lot of the fairly simple questions I had regarding our preliminary refinance estimate. She would attempt to hide her lack of knowledge through using sales tactics. I didn’t appreciate her being so “salesy”. She also didn’t appear to listen to what I was saying throughout our conversations. I let it be known that I do have a financial background and she continued to talk to me as if I needed have my hand held throughout the process. At some points during our conversations, I would ask a question and she’d have to put me on hold to find out the answer. At one point, she even put another associate on the phone with me. I naturally assumed it was her supervisor even though I later found out it was not. He was extremely condescending and told me I can always go get my loan done elsewhere. I didn’t like that, so I did. I ended up doing our loan with Veteran’s Home Loans, who have been nothing but completely professional. Melissa continued to call, text, and email me and my wife multiple times per day, even after the bad experience I had with her and her co-worker. It took their regional manager to get her to stop harassing my wife and I. I will not being using Melissa or Rocket in the future.Read MoreRead Less
Melissa Colin
Reply from Melissa Colin:

Dear Brett,

I wanted to respond to your review first, by expressing my regret in falling short of your expectations. and second to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success.

Jennifer Kyhl
Melissa was fantastic to work with. She explained everything clearly and was very responsive when we had questions. She made the process quick and seamless. Thanks Melissa!
Brian Hansford
Melissa did a great job. She clearly explained the process and put me and my wife at ease.
Lindsey Davidson
Melissa was super easy to work with! She made our process seamless and was very responsive to any questions we had along the way. Thanks Melissa!!