Michael reached out and was able to get me started right away on a refinance to lower my interest rate, get rid of mortgage insurance and significantly lower my monthly payment. He explained every part of the process, and checked in often through origination and closing to ensure everything moved along seamlessly. From him reaching out to offer a better mortgage to closing was just shy of 3 ...Michael reached out and was able to get me started right away on a refinance to lower my interest rate, get rid of mortgage insurance and significantly lower my monthly payment. He explained every part of the process, and checked in often through origination and closing to ensure everything moved along seamlessly. From him reaching out to offer a better mortgage to closing was just shy of 3 weeks. Amazing job by Michael and the whole Rocket Mortgage team.Read MoreRead Less
Cicily Brown-Randolph
Cicily Brown-Randolph
551
Michael was very patient, knowledgeable, and professional. He is very passionate about what he does and wants to make sure that I understand every step of the process. I enjoy working with him and very thankful for him walking me through the process.
Michael Woody
Michael Woody
551
Michael was so extremely helpful and polite. He returned all of m,y calls, texts and emails in a timely manner and was so helpful in making sure I had all the information I needed to make an informed decision. This sis my second experience with Rocket and these folks have it all figured out and empower folks like Michael to provide the best customer service. As such, they have earned a customer ...Michael was so extremely helpful and polite. He returned all of m,y calls, texts and emails in a timely manner and was so helpful in making sure I had all the information I needed to make an informed decision. This sis my second experience with Rocket and these folks have it all figured out and empower folks like Michael to provide the best customer service. As such, they have earned a customer for life. Well done Michael and thank you for a job well done!Read MoreRead Less
Kyle & Annie OHea
Kyle & Annie OHea
551
We had a great experience working with Michael! He went above and beyond to get us the best rate/deal. We asked a lot of him and he made it all happen. We definitely recommend Michael!
Gordon Walker
Gordon Walker
551
Very helpful with all our questions
Josh Cremeans
Josh Cremeans
551
Michael provided excellent communication, thorough explanations, and was a partner throughout the entire process. I was a bit frustrated by my last experience with a Rocket refinance, but Michael more than made up for a previous bad experience. And best of all - it was quick!
Lynne Darnell
Lynne Darnell
551
Michael was thoughtful, Considerate, patient, and helpful with every step of the process and all aspects of the refinancing of my home. Even though during the process he was called away due to some personal family issues he was able to stay on top of my needs and activity all the way through from start to finish. I would work with him again anytime!!
Cullman Lodge
Cullman Lodge
551
Great customer service. Did not push any extras...was more than patient when it came to getting downloads due to poor internet service. Great experience
Tiffany Byrd James
Tiffany Byrd James
551
Michael is awesome and a valuable asset to your team !! He’s so helpful and friendly!! Thank you Michael we greatly appreciate you.
Matt Jones
Matt Jones
551
Good patience and understanding. Listens well.
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