Michelle Palumbo

Detroit, MI

NMLS 98493

Senior Banking Support Consultant

Michelle's Reviews

Ezedin Sadeghi
She is very knowledgeable and helpful loan officer
Very friendly individual who helped me in two loan appl
Susan Berntsen
Michelle worked non stop with me through the worst housing market and also the worst time in my life. She started with me when my husband and I were selling our home in MI to come back to NH. During that time she worked with me as I lost my husband, she worked with me when house after house was back off the list due to a countless number of reasons. I was not a quota or a requirement, in every ...Michelle worked non stop with me through the worst housing market and also the worst time in my life. She started with me when my husband and I were selling our home in MI to come back to NH. During that time she worked with me as I lost my husband, she worked with me when house after house was back off the list due to a countless number of reasons. I was not a quota or a requirement, in every step of the way I was a human in which she truely wanted to help get into a home. Anyone that is fortunate enough to work with Michelle is lucky indeed. Thank you for all you do!Read MoreRead Less
Mark Espina
Michelle was great to work with !
Identifying as computer challenged and most of the buying process was online, scan this upload that lol...she would contact me very quickly with all the right answers, really she was there for us 24/7 to guide us to the happy owners of our dream beach house in Myrtle Beach, SC . Only a ten minute ride to the ocean front beach or we can cool off at our pool, thanks ...Michelle was great to work with !
Identifying as computer challenged and most of the buying process was online, scan this upload that lol...she would contact me very quickly with all the right answers, really she was there for us 24/7 to guide us to the happy owners of our dream beach house in Myrtle Beach, SC . Only a ten minute ride to the ocean front beach or we can cool off at our pool, thanks for all your help Michelle :)Read MoreRead Less
Andrea Peck
Michelle was extremely responsive to any question, and moved the process along promptly with a minimum of fuss.
Lindsay Kurelja
Michelle was amazing. She hustled to get my application through in a hurry. She was always pleasant, kind and worked to get it done. As an active duty person, I have used USAA for everything, Michelle made me a convert for this mortgage. She was great and I can't thank you enough!
Larry Shively
Michelle was so very helpful very knowledgeable and extremely friendly a 100% professional if anyone needs a home I suggest you call her she was a great help to me on my home purchase Thank you Michelle for everything
Alexander Hardy
Michelle is rude. She just hung up on me when I tried to explain my current situation. She said, “Ok, good luck to you”. Watch out if your military.
Michelle Palumbo
Reply from Michelle Palumbo:

Dear Alex,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Alex,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Rich Maceika
Great Job Michelle and the entire Rocket Mortgage Team. I am very happy with the services provided and they way that everyone worked together to get me the best loan possible, in a very timely manner!
Quinnie Blue
Michelle was very professional yet personable. She made the process easy! Thank you Michelle for assisting with my needs to purchase my new home.
Lydia Weller
Michelle was quick to respond and answered all of my questions.