It was a pleasure having Nick Ertel work on our loan ,the process went perfect! I would recommend him and rocket mortgage over any other lender anyday
Veronica Golette-Davis
Veronica Golette-Davis
551
Nick was a delight to work with, He was very informative and got the process going pretty quickly, very appreciative of his diligence to get everything taken care of
Karen Taucher
Karen Taucher
551
He was very informed. He definitely followed through when we had questions. He was easy to work with.
Lois Twilley
Lois Twilley
541
Nick was very nice from the beginning; however, when our "conversation" was moved to the processing group, our info became a bit confusing. I am currently taking a class in Incident Command (IC). Granted it is generally designed for trauma/weather incidents, but the guidelines are very good for any management event. The first premise of IC is to establish an incident commander who is knowledgeable...Nick was very nice from the beginning; however, when our "conversation" was moved to the processing group, our info became a bit confusing. I am currently taking a class in Incident Command (IC). Granted it is generally designed for trauma/weather incidents, but the guidelines are very good for any management event. The first premise of IC is to establish an incident commander who is knowledgeable of the entire system. I think Rocket Mortgage should seriously look at incorporating IC into its processes.Read MoreRead Less
Brandye Turner
Brandye Turner
551
Wonderful Experience with Nick - Highly Recommended, helpful, courteous and timely.
Michael Silverstein
Michael Silverstein
541
Nick was a big help during the refinance procedures.
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